[FZH] [OT] 技术支持工程师招聘，实习/正式均可，地点北京
simonyan at fedoraproject.org
Thu Jan 17 07:37:53 UTC 2013
On Wed, Sep 19, 2012 at 5:23 PM, Simon Yan <simonyan at fedoraproject.org>wrote:
> Job description:
> 1. Investigates and resolves simple support issues independently and
> 2. Investigates and resolves moderately complex support issues that
> require thorough knowledge of product features with the help of more
> senior support specialists.
> 3. Identifies product defects based on product design and customer issues.
> 4. Uses workaround and patches correctly and designs new workaround
> solutions that require good knowledge of user environment and
> 5. Develops KnowledgeBase, procedures and support tools to improve
> support quality and productivity.
> 6. Able to work on critical customer issues and hot-line support
> issues with guidance of more senior engineers
> 7. Performs code instrumentation or fixing at source code level for
> non-complex problems.
> A Bachelor’s or Master’s degree in Computer Science or equivalent.
> Good system-level usage experience on Unix/Linux and/or Windows.
> Experience in operating across multiple computer platforms and
> Good understanding of product feature design and good skills in
> explaining product behaviours and features to customers effectively.
> Good communication skills and interpersonal skills – able to work
> with customers and people from other departments like Client Services,
> Sales and Development.
> Good understanding of support process, product maintenance process
> and some knowledge of software development process.
> Good ability in problem troubleshooting, analysis and solution.
> Demonstrated good productivity and quality results at customer issue
> Ability to raise alarms for potential customer situations or escalations.
> 2012/9/17 xie yunpeng <woqimingweipeng at gmail.com>:
> > 前一段时间找工作的时候考虑过,现在已经现在已经跳了,转做开发了
> > --
> > Fedora中文郵件列表：https://admin.fedoraproject.org/mailman/listinfo/chinese
> YeeYaa (Simon Yan)
YeeYaa (Simon Yan)
More information about the Chinese