[FZH] [OT] 技术支持工程师招聘,实习/正式均可,地点北京

Simon Yan simonyan at fedoraproject.org
Thu Jan 17 07:37:53 UTC 2013


原谅我挖坟,招聘继续中。
实习生和正式岗位均可。
实习生有机会参与到部门内部的一些工具开发和维护。
正式岗位做系统管理相关产品的技术支持。
欢迎大家捧场啊~


On Wed, Sep 19, 2012 at 5:23 PM, Simon Yan <simonyan at fedoraproject.org>wrote:

> 再贴一下正式员工的JD。欢迎关注。
>
> Job description:
> 1. Investigates and resolves simple support issues independently and
> productively.
> 2. Investigates and resolves moderately complex support issues that
> require thorough knowledge of product features with the help of more
> senior support specialists.
> 3. Identifies product defects based on product design and customer issues.
> 4. Uses workaround and patches correctly and designs new workaround
> solutions that require good knowledge of user environment and
> products.
> 5. Develops KnowledgeBase, procedures and support tools to improve
> support quality and productivity.
> 6. Able to work on critical customer issues and hot-line support
> issues with guidance of more senior engineers
> 7. Performs code instrumentation or fixing at source code level for
> non-complex problems.
>
> Qualifications
>  A Bachelor’s or Master’s degree in Computer Science or equivalent.
>  Good system-level usage experience on Unix/Linux and/or Windows.
>  Experience in operating across multiple computer platforms and
> environments.
>  Good understanding of product feature design and good skills in
> explaining product behaviours and features to customers effectively.
>  Good communication skills and interpersonal skills – able to work
> with customers and people from other departments like Client Services,
> Sales and Development.
>  Good understanding of support process, product maintenance process
> and some knowledge of software development process.
>  Good ability in problem troubleshooting, analysis and solution.
>  Demonstrated good productivity and quality results at customer issue
> handling.
>  Ability to raise alarms for potential customer situations or escalations.
>
>
> 2012/9/17 xie yunpeng <woqimingweipeng at gmail.com>:
> > 前一段时间找工作的时候考虑过,现在已经现在已经跳了,转做开发了
> > --
> > Fedora中文郵件列表:https://admin.fedoraproject.org/mailman/listinfo/chinese
>
>
>
> --
> Regards,
> YeeYaa (Simon Yan)
>
> http://simonyan.fedorapeople.org/
>



-- 
Regards,
YeeYaa (Simon Yan)

http://simonyan.fedorapeople.org/


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