[FZH] [OT] 技术支持工程师招聘，实习/正式均可，地点北京

[Robin Lee]

突然好像觉得这职位就是为我而设的那样，哈哈


On Thu, Jan 17, 2013 at 3:37 PM, Simon Yan <simonyan在fedoraproject.org>wrote:

> 原谅我挖坟，招聘继续中。
> 实习生和正式岗位均可。
> 实习生有机会参与到部门内部的一些工具开发和维护。
> 正式岗位做系统管理相关产品的技术支持。
> 欢迎大家捧场啊～
>
>
> On Wed, Sep 19, 2012 at 5:23 PM, Simon Yan <simonyan在fedoraproject.org
> >wrote:
>
> > 再贴一下正式员工的JD。欢迎关注。
> >
> > Job description:
> > 1. Investigates and resolves simple support issues independently and
> > productively.
> > 2. Investigates and resolves moderately complex support issues that
> > require thorough knowledge of product features with the help of more
> > senior support specialists.
> > 3. Identifies product defects based on product design and customer
> issues.
> > 4. Uses workaround and patches correctly and designs new workaround
> > solutions that require good knowledge of user environment and
> > products.
> > 5. Develops KnowledgeBase, procedures and support tools to improve
> > support quality and productivity.
> > 6. Able to work on critical customer issues and hot-line support
> > issues with guidance of more senior engineers
> > 7. Performs code instrumentation or fixing at source code level for
> > non-complex problems.
> >
> > Qualifications
> >  A Bachelor’s or Master’s degree in Computer Science or equivalent.
> >  Good system-level usage experience on Unix/Linux and/or Windows.
> >  Experience in operating across multiple computer platforms and
> > environments.
> >  Good understanding of product feature design and good skills in
> > explaining product behaviours and features to customers effectively.
> >  Good communication skills and interpersonal skills – able to work
> > with customers and people from other departments like Client Services,
> > Sales and Development.
> >  Good understanding of support process, product maintenance process
> > and some knowledge of software development process.
> >  Good ability in problem troubleshooting, analysis and solution.
> >  Demonstrated good productivity and quality results at customer issue
> > handling.
> >  Ability to raise alarms for potential customer situations or
> escalations.
> >
> >
> > 2012/9/17 xie yunpeng <woqimingweipeng在gmail.com>:
> > > 前一段时间找工作的时候考虑过,现在已经现在已经跳了,转做开发了
> > > --
> > > Fedora中文郵件列表：https://admin.fedoraproject.org/mailman/listinfo/chinese
> >
> >
> >
> > --
> > Regards,
> > YeeYaa (Simon Yan)
> >
> > http://simonyan.fedorapeople.org/
> >
>
>
>
> --
> Regards,
> YeeYaa (Simon Yan)
>
> http://simonyan.fedorapeople.org/
> --
> Fedora中文郵件列表：https://admin.fedoraproject.org/mailman/listinfo/chinese
>