[FZH] [OT] 技术支持工程师招聘,实习/正式均可,地点北京

Simon Yan simonyan at fedoraproject.org
Thu Jan 17 13:28:49 UTC 2013


On Thu, Jan 17, 2013 at 8:35 PM, Robin Lee <robinlee.sysu at gmail.com> wrote:

> 突然好像觉得这职位就是为我而设的那样,哈哈
>
欢迎光临。。。。


>
>
> On Thu, Jan 17, 2013 at 3:37 PM, Simon Yan <simonyan at fedoraproject.org
> >wrote:
>
> > 原谅我挖坟,招聘继续中。
> > 实习生和正式岗位均可。
> > 实习生有机会参与到部门内部的一些工具开发和维护。
> > 正式岗位做系统管理相关产品的技术支持。
> > 欢迎大家捧场啊~
> >
> >
> > On Wed, Sep 19, 2012 at 5:23 PM, Simon Yan <simonyan at fedoraproject.org
> > >wrote:
> >
> > > 再贴一下正式员工的JD。欢迎关注。
> > >
> > > Job description:
> > > 1. Investigates and resolves simple support issues independently and
> > > productively.
> > > 2. Investigates and resolves moderately complex support issues that
> > > require thorough knowledge of product features with the help of more
> > > senior support specialists.
> > > 3. Identifies product defects based on product design and customer
> > issues.
> > > 4. Uses workaround and patches correctly and designs new workaround
> > > solutions that require good knowledge of user environment and
> > > products.
> > > 5. Develops KnowledgeBase, procedures and support tools to improve
> > > support quality and productivity.
> > > 6. Able to work on critical customer issues and hot-line support
> > > issues with guidance of more senior engineers
> > > 7. Performs code instrumentation or fixing at source code level for
> > > non-complex problems.
> > >
> > > Qualifications
> > >  A Bachelor’s or Master’s degree in Computer Science or equivalent.
> > >  Good system-level usage experience on Unix/Linux and/or Windows.
> > >  Experience in operating across multiple computer platforms and
> > > environments.
> > >  Good understanding of product feature design and good skills in
> > > explaining product behaviours and features to customers effectively.
> > >  Good communication skills and interpersonal skills – able to work
> > > with customers and people from other departments like Client Services,
> > > Sales and Development.
> > >  Good understanding of support process, product maintenance process
> > > and some knowledge of software development process.
> > >  Good ability in problem troubleshooting, analysis and solution.
> > >  Demonstrated good productivity and quality results at customer issue
> > > handling.
> > >  Ability to raise alarms for potential customer situations or
> > escalations.
> > >
> > >
> > > 2012/9/17 xie yunpeng <woqimingweipeng at gmail.com>:
> > > > 前一段时间找工作的时候考虑过,现在已经现在已经跳了,转做开发了
> > > > --
> > > > Fedora中文郵件列表:
> https://admin.fedoraproject.org/mailman/listinfo/chinese
> > >
> > >
> > >
> > > --
> > > Regards,
> > > YeeYaa (Simon Yan)
> > >
> > > http://simonyan.fedorapeople.org/
> > >
> >
> >
> >
> > --
> > Regards,
> > YeeYaa (Simon Yan)
> >
> > http://simonyan.fedorapeople.org/
> > --
> > Fedora中文郵件列表:https://admin.fedoraproject.org/mailman/listinfo/chinese
> >
> --
> Fedora中文郵件列表:https://admin.fedoraproject.org/mailman/listinfo/chinese
>



-- 
Regards,
YeeYaa (Simon Yan)

http://simonyan.fedorapeople.org/


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