[FZH] [OT] 技术支持工程师招聘，实习/正式均可，地点北京

[microcai]

北京那个毒气城，爱谁去谁去。博士我是不会去了。

2013/1/17 Simon Yan <simonyan at fedoraproject.org>:
> 原谅我挖坟，招聘继续中。
> 实习生和正式岗位均可。
> 实习生有机会参与到部门内部的一些工具开发和维护。
> 正式岗位做系统管理相关产品的技术支持。
> 欢迎大家捧场啊～
>
>
> On Wed, Sep 19, 2012 at 5:23 PM, Simon Yan <simonyan at fedoraproject.org>wrote:
>
>> 再贴一下正式员工的JD。欢迎关注。
>>
>> Job description:
>> 1. Investigates and resolves simple support issues independently and
>> productively.
>> 2. Investigates and resolves moderately complex support issues that
>> require thorough knowledge of product features with the help of more
>> senior support specialists.
>> 3. Identifies product defects based on product design and customer issues.
>> 4. Uses workaround and patches correctly and designs new workaround
>> solutions that require good knowledge of user environment and
>> products.
>> 5. Develops KnowledgeBase, procedures and support tools to improve
>> support quality and productivity.
>> 6. Able to work on critical customer issues and hot-line support
>> issues with guidance of more senior engineers
>> 7. Performs code instrumentation or fixing at source code level for
>> non-complex problems.
>>
>> Qualifications
>>  A Bachelor’s or Master’s degree in Computer Science or equivalent.
>>  Good system-level usage experience on Unix/Linux and/or Windows.
>>  Experience in operating across multiple computer platforms and
>> environments.
>>  Good understanding of product feature design and good skills in
>> explaining product behaviours and features to customers effectively.
>>  Good communication skills and interpersonal skills – able to work
>> with customers and people from other departments like Client Services,
>> Sales and Development.
>>  Good understanding of support process, product maintenance process
>> and some knowledge of software development process.
>>  Good ability in problem troubleshooting, analysis and solution.
>>  Demonstrated good productivity and quality results at customer issue
>> handling.
>>  Ability to raise alarms for potential customer situations or escalations.
>>
>>
>> 2012/9/17 xie yunpeng <woqimingweipeng at gmail.com>:
>> > 前一段时间找工作的时候考虑过,现在已经现在已经跳了,转做开发了
>> > --
>> > Fedora中文郵件列表：https://admin.fedoraproject.org/mailman/listinfo/chinese
>>
>>
>>
>> --
>> Regards,
>> YeeYaa (Simon Yan)
>>
>> http://simonyan.fedorapeople.org/
>>
>
>
>
> --
> Regards,
> YeeYaa (Simon Yan)
>
> http://simonyan.fedorapeople.org/
> --
> Fedora中文郵件列表：https://admin.fedoraproject.org/mailman/listinfo/chinese