[commops] The Trac system article

[charles profitt]

On Sun, 2015-11-15 at 08:00 -0500, Justin W. Flory wrote:
> It was mentioned earlier that the Docs Team may have already written
> some kind of formal documentation somewhere about using Trac, but
> after
> doing some searching, all I could find was information about the
> actual
> package in Fedora and a few short snippets about some of the plugins
> available for it. So with that in mind, I think we'll be starting
> from
> scratch on this.

I found the following:
 * https://fedoraproject.org/wiki/Trac
 * https://fedoraproject.org/wiki/Infrastructure/Tickets
 * https://fedoraproject.org/wiki/Infrastructure/CommonProblems
   1. https://fedoraproject.org/wiki/Infrastructure/ReportProblem
 * http://trac.edgewall.org/wiki/TracGuide

Some of the more important parts:
 * http://trac.edgewall.org/wiki/TracTickets
 * http://trac.edgewall.org/wiki/TracTickets


> As a general outline, I feel like this flow would be a good way to go
> about it:
> 
>     1) What is Trac?
>     2) What is used for?
>     3) How do I use it?
>         3.1) Signing in
>         3.2) Common tasks
>         3.3) Writing new tickets
>         3.4) Handling old tickets
>     4) Why use it?

I agree with those general items. I am curious, too, if some teams
using Trac will have different 'norms' [1,2,3] for how to handle items.

-- 
charles profitt <fedora at cprofitt.com>


[1] - https://www.berea.edu/brushy-fork-institute/establishing-group-no
rms/
[2] - http://www.businessdictionary.com/definition/group-norms.html
[3] - http://www.transitionputney.net/home/working-group-norms/