Reporting bugs upstream
John Ellson
ellson at research.att.com
Wed Jan 18 22:10:15 UTC 2006
Dave Jones wrote:
> On Wed, Jan 18, 2006 at 03:41:16PM -0500, John Ellson wrote:
>
> > I more interested in the general user, or a user unfamiliar with a
> > particular package, having a single-point-of-contact.
> > I'm interested in not having reports discarded and lost just
> > because they not immediately fixable by the Fedora maintainer.
>
> For the kernel package, I did a bit of both. Sometimes I play
> internet traffic cop, routing the reporter to the right person/mailing list,
> and other times (especially when theres >1 report) I'll take it
> upstream myself. Neither of these are CLOSED->UPSTREAM though.
>
> The only time I CLOSE->UPSTREAM reports is when the bug is against
> something we don't actively support (like XFS). Having the bug left
> open in the Fedora bugzilla isn't going to solve anything at all.
>
It doesn't let the Fedora maintainer "solve" anything, no, but I think
it is still valuable.
It is the single-point-of-contact record of the user's bug report.
To the user the problem it is still OPEN, even if it can't be fixed by
the Fedora maintainer
(which is what OPEN->UPSTREAM would indicate).
(BTW. Dave, since we're having a one-on-one discussion here, I would
like to say
that I've never had a problem with your treatment of any of my kernel
bug reports.
I think thats because, effectively, you are a part of the upstream team
and so the issue
doesn't arise.)
> The only chance that bug is going to get fixed is inheriting it on an
> upstream rebase if the upstream authors have been made aware of the problem.
>
Right. I just want this to be the maintainer's responsibility. I don't
think that Fedora maintainers
should simply close a bug expecting the user to deal with some
completely different
organization and interface. Its not unreasonable to assume the
maintainer is already
familiar with the interface to upstream.
> > >What would be *really* awesome would be the possibility of having
> > >a facility in bugzilla to escalate a bug to upstream
> > That would be great, but I wonder if its overly complicated and perhaps
> > thats why its not happening?
>
> I think the biggest hurdle is probably that different bugzillas
> have different input forms, so data needs to be marshalled into a form
> the other end can understand.
>
I'm not surprised. Thats why I propose just a URL reference instead of
an active coupling.
> Dave
>
>
John
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