Fedora Support channels Improvement ideas

[Arthur Pemberton]

2008/6/23 Kevin Fenzi <kevin at scrye.com>:
> On Mon, 23 Jun 2008 23:44:32 -0500
> pemboa at gmail.com ("Arthur Pemberton") wrote:
>
>> 2008/6/23 Kevin Fenzi <kevin at scrye.com>:
>> [ snip ]
>>
>> > Agreed. Also, expecting users to find some subchannel is impossible.
>>
>> I don't see how someone can find #fedora, but not #fedora-kde. How do
>> you see that?
>> We could put up a page directing people.
>
> New users often don't know where their problem is. If my system locks
> up when I login to the desktop, would I look for #fedora-kernel? Or
> #fedora-gnome? Do I even know I am running gnome?

I would think that they could go to #fedora and be directed appropriately

> I think spreading our resources this way is a bad idea.

How is this spreading our resources? One person can have multiple IRC
tabs open, no?

>> > Many folks are new to Linux and Fedora and even have a hard time
>> > articulating their questions. Many have multiple questions on
>> > various subjects.
>>
>> such a person would go to the "general" list
>
> ok. Many people don't realize they have many questions until the first
> is answered and leads to another however.

Fair enough, not sure if you're agreeing or rebutting however.

>> > There are surely some cases where people are reffered to other
>> > channels, ie, if they have a selinux question that no one in #fedora
>> > can figure out, they are sent to #selinux, if they are running
>> > rawhide and have a complex question, they can go ask in
>> > #fedora-devel, etc.
>>
>> quite true, more would be better IMHO
>>
>> [ snip ]
>
> I agree, but only where such channels have a community of users and
> other purpose. I think trying to start such for purely support reasons
> is spreading our limited resources too thin.

I don't really see how having multiple resources equals spreading resources.

-- 
Fedora 7 : sipping some of that moonshine
( www.pembo13.com )