Maintainer Responsibilities

[Matej Cepl]

Ralf Corsepius, Wed, 03 Jun 2009 14:01:46 +0200:
>> We are not forcing anyone to do anything but we think direct
>> communication between user and developer is much more better
> 
> I consider maintainers redirecting arbitrary reporters to upstreams to
> be rude and hostile, because they are presuming the reporter to be
> * interested in tracking down bugs
> * interested in getting involved into upstreams
> * technically able to do so.
> 
> This occasionally applies to developers - To normal users it usally
> doesn't apply, they want "to have their issue fixed".

I am quite surprised to totally agree with you this time ;-), and I am 
even more surprised to finally a situation where actually technology 
could help to resolve interpersonal problems, but I think if somebody 
skilled in programming Perl (hint, hint) would work on https://
bugzilla.redhat.com/show_bug.cgi?id=189813 (and its upstream 
counterparts), situation of our reporters COULD improve.

Matěj