Top Crashers

[Matthew Booth]

On 04/01/10 15:43, Michael Schwendt wrote:
> On Mon, 04 Jan 2010 15:12:18 +0000, Matthew wrote:
>
>> Now we have abrt making it easier for lazy people to submit crash
>> reports, do we have enough information for a 'Top Crashers' list? It
>> would be good to highlight these centrally to provide an incentive to
>> give them the attention they deserve.
>>
>> My specific motivation for this is:
>>
>> https://bugzilla.redhat.com/show_bug.cgi?id=532307
>>
>> This crashes daily for me and, from the evidence of the BZ traffic, a
>> whole lot of other people too. It has also been ignored for 2 months
>> now. Highlighting and fixing this kind of high-impact bug would be a
>> great way to improve the quality of Fedora.
>
> To say it has "been ignored for 2 months" does not sound fair to me.
> There is a much newer comment,
>
>    https://bugzilla.redhat.com/532307#c59
>
> which sort of is buried beneath the bugzilla spam.
>
> Raises the question: Who is able to reproduce it and continue with the
> debugging?

The purpose of Top Crashers would be to aid in prioritisation. The 
comment you reference doesn't add anything useful to the discussion and 
probably took the maintainer seconds to write. This is presumably 
because he's busy working on new functionality or other bugs. My hope is 
that highlighting areas of real pain to a large number of users would 
help divert attention away from what are probably much more interesting 
pursuits.

> In general, I'm also interested in learning about packages with a growing
> number of bugzilla tickets where the package maintainers do not seem to
> give status updates in bugzilla.

I wouldn't get that complicated. Fixing a bug should remove it from Top 
Crashers over time. If it stays there for a long time, perhaps it could 
be annotated. If it's not annotated, it should probably be highlighted 
to FESCo. The purpose would be to highlight actual user pain, rather 
than user pain with an excuse.

Matt
-- 
Matthew Booth, RHCA, RHCSS
Red Hat Engineering, Virtualisation Team

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