ABRT frustrating for users and developers

Christoph Höger choeger at cs.tu-berlin.de
Sat Jan 16 17:45:38 UTC 2010


Am Samstag, den 16.01.2010, 16:01 +0100 schrieb Christoph Wickert:
> I know that APRT is still very young technology, but after 2 months it's
> time for a interim conclusion. For me the conclusions are:
> 
> Pro:
> 
>       * abrt is a help for developers: I received one positive feedback
>         from a developer: The backtrace looks "interesting" but cannot
>         be fixed without a major rewrite of the app.
> 
>       * abrt helps to fix bugs sometimes: So far abrt helped me to fix
>         three crashes in two apps (in Fedora and upstream).
> 
> Con:
> 
>       * Unfortunately 3 out of ~ 40 reports is not a good percentage.
> 
>       * As already pointed out by Michael Schwendt some time ago, there
>         were some good traces in the beginning but then they became
>         unusable. Starting with abrt 1.0.2 it got better again but I
>         still get bogus reports sometimes.
> 
>       * As a maintainer abrt causes a lot of work. You have to respond
>         to the tickets, ask for details, explain how to install
>         debuginfo manually and tell people that their
> 
>       * abrt is frustrating for maintainers: Upstream refuses to accept
>         the backtraces generated by abrt. Happened to me three times.
> 
>       * abrt is frustrating for users: Today I received my first "No
>         need for a reply...I will stop submitting tickets."

Yeah. You're absolutely right with this. My complaint is that

	* abrt will report nearly equal reports for one app crashing
	  on different occasions and no "normal" being will be able to 
	  figure out, if her/his problem already is reported

Oh, and

	* This icon is ugly.
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