Upstream bugs vs. Fedora bugs: KDE people do it wrong

[Yaakov Nemoy]

2010/3/31 Stephen John Smoogen <smooge at gmail.com>:
> On Tue, Mar 30, 2010 at 8:04 PM, Ralf Corsepius <rc040203 at freenet.de> wrote:
>> On 03/31/2010 01:36 AM, Adam Williamson wrote:
>>> On Mon, 2010-03-29 at 14:20 +0200, Ralf Corsepius wrote:
>>>
>>>> As a user, having been hit by a bug, "CLOSED UPSTREAM" is nothing but a
>>>> cheap bold lie packagers use as weak excuse to for not being able to fix
>>>> a bug having hit a user.
>>>>
>>>> In other words: "FIXED UPSTREAM" does not fix anything for the user
>>>> struggling with a bug. It only helps the packager to keep his bug
>>>> statistics clean.
>>>>
>>>> Analogous considerations apply to "FIXED RAWHIDE"
>>>
>>> It's CLOSED UPSTREAM and CLOSED RAWHIDE, not FIXED UPSTREAM and FIXED
>>> RAWHIDE. CLOSED does not, necessarily, mean FIXED.
>> Then let me put it more bluntly: To a Fedora release's user, both tags
>> are a slap into the face of "reporter" and mean "your bug will not be
>> fixed".
>>
>
> I am about to call down lightening and thunder on me.. but I will be
> agreeing with the general sentiment that Ralf has. The naming
> convention comes from a time in 1998 when developers were swamped and
> thought that sending a customer to upstream or rawhide was what anyone
> could do. It turned into a somewhat customer support issue as people
> do generally feel like they have been given a "pfluog off". It created
> a lot more tickets than the bugs that never get looked at all.
>
> It was brought up a couple of times to change the wording to something
> else in the early days, but was in general responded that bugzilla was
> not a place to coddle people that was what tech support was for. Now
> while those people are long gone from Red Hat, anyone using that
> bugzilla are 'stuck' with a limited set of choices for closing/fixing
> a ticket.
>
> So in general, the terms are not ones that make friends and influence
> people. They make a lot of people who have reported bugs not want to
> do much with the project again. How to better handle this though is
> something that would require cooler heads than I think this current
> conversation has :).

I tried to make my points with a cool head. I think it's time that we
should consider changing the names.

That said, i have this funny story about these lab monkeys i'll tell
anyone over a beer at the next FUDCon.

-Yaakov