bugzilla bugzappers?

Ralf Corsepius rc040203 at freenet.de
Sat Nov 6 01:53:36 UTC 2010


On 11/05/2010 09:46 PM, Michael Schwendt wrote:
> On Fri, 05 Nov 2010 17:56:51 +0100, Ralf wrote:
>
>> ABRT
>
>> It doesn't tell the user that core dumps without reproducer are
>> worthless in most cases but blindly sends out reports
>
> Parts of the Fedora user base "abuse" ABRT in that they refuse to
> fill in the empty fields. Blame the reporters not the tool.
A matter of point of view: To me this is an ABRT GUI issue. It currently 
doesn't suck as much as it did before, nevertheless its usability still 
leaves much to be desired.

As yourself:
What would you do if you were a "simple computer user" and are facing 
this "flash bulb icon" asking you to become "root" and to get a bugzilla 
account?

  You'd call your sys-admin, who'll deinstall or deactivate ABRT pretty 
soon, when you call him for the "Nth time".
  As a user you'd also think "what kind of crap is this Fedora/Linux - 
the WinXP I have at home is better".

> It's too
> easy for such people to open tickets via ABRT and then ignore
> a maintainer's NEEDINFO request.
Correct - But the same applies to maintainers.

My experience is, most of them ignore ABRT reports, probably because 
the ABRT reports are not helpful to them and/or don't contain sufficient 
infos.

> It's disheartening in some cases, but
> it's a people-problem not a tool-problem.
I disagree - IMO; ABRT is not end-user ready. It presumes end-users
to be familiar with redhat's infrastructure, which is a developer 
infrastructure and them to be interested to get involved into Fedora 
development. This simply does not apply.

>> Also, this produces incomplete traceback in many (IMO all) cases.
>
> Cannot confirm that.

In almost all cases, I am observing missting debuginfos even after 
executing debuginfo-installs.

 > There seem to be some issues with not finding the
> needed debuginfo packages, which may be related to frequent updates of
> repos and older packages getting pruned. It may also be related to users
> updating their boxes at strange times, e.g. seldomly but immediately after
> a crash.

Possible. This certainly this applies in some cases.

However, I am experiencing missing debuginfos after debuginfo-install 
even with what is supposed to be "uptodate" Fedora installations.

Ralf


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