reporting bugs

[Michael Schwendt]

On Sat, 05 Nov 2011 09:49:16 +0100, RH (Reindl) wrote:

> guys this is not the way you can act with users treat them report
> exactly where and how you like it, a few peopole will do, most
> will never again report any bug and stop testing packages and
> later if there are too few testers maintainers are whining "why?"

If it's many users who are affected by the same bug, surely one of them
can contribute a little bit and report the bug directly to the software
developers. This is especially true for bugs the package maintainer cannot
reproduce.

Refusal to help with testing and bug-reporting will backfire eventually.
It will be one of the users who will start whining about a pet peeve bug.


Still, a user reporting a bug in Fedora bugzilla should get _some_
response rather sooner than later, even if it were a canned response or a
fully automated one.


Btw, with ABRT, many users just dump their report into bugzilla with only
a few added words (if at all) and without out paying attention to NEEDINFO
or questions asked by the package maintainer(s).