Fedora Knowledge Base / Help Center Idea

Máirín Duffy duffy at fedoraproject.org
Wed Mar 13 16:31:30 UTC 2013

On 03/13/2013 11:53 AM, Nils Philippsen wrote:
> I imagine that some kind of well discoverable (e.g. advertised during
> installation, or in the default browser homepage) knowledge-base beyond
> installation guides, release notes e.a. could get us a far way, which
> would have vetted information about troubleshooting ("So you updated and
> sound/wireless/suspend broke? Here's what you should check and
> how: ...") and power-user-ing ("So we welded the hood in Fedora a little
> too shut for your taste? While we're busy munching self-baked cookies by
> the thankful Aunt Tilly, here's how you gnaw the hood open again: ...").
> That this needs a little cooperation on the OS components side is
> obvious, workarounds for power users either need to stay stable, be
> replaced by something more or less equivalent (with updated
> documentation), or rendered obsolete.

I think this is a fantastic idea. Actually Ryan did a set of conceptual
mockups for such a thing. We need some help developing the design omre
and also someone to build it, though. We could advertise it during the
ransom notes in anaconda if need be.

The idea here is that it would be a desktop app that would aggregate
information from ask.fedoraproject.org (as a kbase backend) as well as
the Fedora docs, so you could search all places at once. If you were in
a rough state and couldn't access the network or use the desktop, you
could access those same resources directly on line and get the answers.
We'd have to populate ask.fedoraproject.org with some good
question/answer articles though for this to work well, but it's pretty
easy to do given the content.



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