tix for docs tasks (was BTW Guys)
Karsten Wade
kwade at redhat.com
Sat Jun 16 19:03:49 UTC 2007
On Wed, 2007-06-13 at 08:39 -0400, Paul W. Frields wrote:
> 2. The right answer to flying requests is "If it's not in Bugzilla, it
> doesn't exist." Something the development guys insist on that is very
> sane. Note this doesn't have to mean "File the bug or I'll ignore you";
> it could mean "If you don't/can't file the bug, I will get it in there
> for you to tracak the work." At least, it should when you're the
> kindler, gentler subproject. :-)
But bugzilla is universally understood to be neither kinder nor
gentler. :)
I'm not sure what the bottom line is here ... is it better to have one
tool, albeit one with a high barrier to entry? Or should we accept an
easier to use tool, therefore attracting more usage, but increasing our
workload across the two tools?
If I had to file a bug for every error I found, I'd go nuts. I'd much
rather fill out a quick ticket or, better yet, email docs-bugs at fp.o and
have a ticket automagically created.
I don't care if it uses BZ or OTRS on the backend. :)
- Karsten
--
Karsten Wade, 108 Editor ^ Fedora Documentation Project
Sr. Developer Relations Mgr. | fedoraproject.org/wiki/DocsProject
quaid.108.redhat.com | gpg key: AD0E0C41
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