[FAmSCo] Ambassadors FAQ: "I want to contact local RedHat office..."

Rahul Sundaram metherid at gmail.com
Thu Jan 13 18:07:41 UTC 2011

On Thu, Jan 13, 2011 at 2:13 AM, Igor Pires Soares <igorsoares at gmail.com>wrote:

> This is a question that is on the Ambassadors FAQ without an answer. I'm
> not sure how we should handle this one. I don't know if this question is
> a proper question for our FAQ at all. I know that there are some Red Hat
> employees who are a point of contact for our community in some parts of
> the world but in another parts there aren't.
> IMHO we should identify who are those points of contact around the globe
> or define that ambassadors should ask for help inside Fedora community
> in first place in order to be properly guided.

If this is really a common question, the answer would be something along the
lines of:

"Fedora Ambassadors looking for a point of contact to serve their needs need
not be contacting the Red Hat offices directly.  Although Red Hat is the
primary sponsor of the Fedora Project, Fedora is not a commercial product of
Red Hat but a community project and not every local office of Red Hat would
have the right people to handle your requests.  Instead, route your request
via FAmSCo (link to trac instance) and the steering committee can use the
Red Hat contacts if necessary to serve your request"

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