[fedora-india] Exciting job opportunity: L2 Service Desk with Red Hat

[Jose Manimala]

Job opposites are good but I don't think it is right to post this to this
list.

thanks,
Jose
On Feb 28, 2012 5:55 PM, "Sanjulee" <shazarik at redhat.com> wrote:

>
> Hi Friends
>
> Red Hat is currently looking for a L2 Service Desk Engineer for its Pune
> location.
> It will be a "contractor's  " position.
>
> Anyone interested can contact me directly on the given phone numbers (
> signature ) or contact me over the mail ( off list )
>
> Please find the “ Daily responsibilities and Job Requirements” for this
> role.
>
> Daily responsibilities of an Service Desk Engineer include :
>
> -  providing email, telephone, irc-based support for all employees
> -  providing technical help with user hardware and software issues
> - communicating effectively with employees in well spoken and written
> English
> - exercising expert judgement within defined procedures and processes to
> determine appropriate action
> - performing configuration, upgrades, and relocation of user hardware,
> software and other devices
> - participating in employee training and education on policy, procedure,
> processes, information, how to s
> - experience in providing remote assistance to end customers using various
> tools and comfortable in remotely resolving of issues.
> - assisting the team in documenting all tasks, processes, procedures and
> information
> - working independently with minimal supervision
> - handling shift work and unusual hours if required
>
> Job Requirements:
>
> -3+ years experience in troubleshooting / desktop / end-user machines  in
> a Linux, Windows, or Mac environment. *Linux experience preferred.
> - Outstanding customer service and interaction skills
> - Customer focused and enthusiastic in helping people to resolve technical
> problems
> - Linux PC system/networking troubleshooting skills
> - Demonstrated ability to solve problems quickly and skilfully
> - Excellent English verbal and written communication skills
> - Experience and skill with user hardware installation and configuration
> - Experience in deploying and supporting communications hardware
> (cellphones, desk phones, video conference)
> - Proven ability to adapt quickly to organizational changes
> - Demonstrated ability to learn and develop technical skills
> - Strong computer ethics
> - BSc/BS degree preferred or equivalent experience
> - A desire to be part of a company that is redefining the entire software
> industry
>
> -  Work hours: To work in shifts if required. 9 hours a day.
>
>
> Thanking you again,
>
> Regards,
>
> --
> ------------------------------**------------------------------**
> ------------------
> Sanjulee Hazarika
> Pune,India
> Phone  +91-203-046-7419
> Mobile +91-986-057-2439
>
>
>
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> india at lists.fedoraproject.org
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