[Fedora-infrastructure-list] when to use OTRS (Was: Re: FESCo, hello? - [was: Re: Buildsys status pages down])

Michael Schwendt bugs.michael at gmx.net
Tue Aug 22 08:44:36 UTC 2006


On Fri, 28 Jul 2006 16:42:28 -0400, Elliot Lee wrote:

> To help clarify things, yesterday I disabled new bug reports in  
> bugzilla's "Fedora Infrastructure" product.
> 
> Most of the infrastructure issues lend themselves better to the  
> "report via e-mail and have an open issue for each person" model that  
> OTRS facilitates.

Is it still the case that the reporters don't get any feedback nor status
updates when tickets are closed?




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