[Fedora-infrastructure-list] Basic Ticketing Work Flow

[Mike McGrath]

Ryan Ordway wrote:
> On Mon, 2006-07-10 at 14:17 -0400, Elliot Lee wrote:
>   
>> On Jul 10, 2006, at 12:57, Mike McGrath wrote:
>>
>>     
> I had a script for RT that went through the ticket database and sent a
> message to each user with open tickets giving them a list of their
> tickets and a link to the ticket within RT. I might be able to modify it
> for OTRS. 
>
> Ryan
I don't think you'll have to go that far.  OTRS has some reminder 
functionality built in, we'll just have to look at it.

    -Mike