[Fedora-infrastructure-list] when to use OTRS (Was: Re: FESCo, hello? - [was: Re: Buildsys status pages down])

[Mike McGrath]

Bugzilla is a bug tracking tool which is mostly to be used for
development related issues.  OTRS is more for trouble tickets and
feature requests relating to Fedora's support infrastructure.

          -Mike


On 7/28/06, Thorsten Leemhuis <fedora at leemhuis.info> wrote:
>
>
> Michael Schwendt schrieb:
> > On Thu, 27 Jul 2006 11:36:58 -0600, Orion Poplawski wrote:
> >> Error was:  [('SSL routines', 'SSL3_READ_BYTES', 'sslv3 alert
> >> certificate expired'), ('SSL routines', 'SSL3_WRITE_BYTES', 'ssl
> >> handshake failure')]
> >
> > So, would anyone please give a short introduction on when the OTRS
> > ticketing system ought to be used instead of bugzilla?
> > [...]
> > What I'm still missing is the announcement for everyone. Which system do
> > we use when?
>
> Well, don't ask FESCO, let's ask and kick the proper people:
> fedora-infrastructure at redhat.com (CCed)
>
> I'd be interested in the answers, too. I don't really like having two
> systems and would have prepared if we (people outside of the
> infrastructure group) stick to bugzilla.
>
> CU
> thl