Need help with an incident

[Ian MacGregor]

On Fri, 2010-05-28 at 06:45 +0100, Tristan Santore wrote:
> On 28/05/10 06:37, Tristan Santore wrote:
> > On 28/05/10 06:08, Ian MacGregor wrote:
> >> Greetings,
> >>  My name is Ian MacGregor and my Fedora Project information can be found
> >> here:
> >>
> >> https://fedoraproject.org/wiki/User:Ardchoille42
> >>
> >> Please accept my apologies if I'm sending this information to the wrong
> >> mailing list.
> >>
> >> I was involved in an incident in which a channel operator on IRC
> >> conducted himself in behavior that I felt was harassing and unfair. I
> >> checked many pages in the wiki and did not see any sort of IRC Council
> >> that I could go to in order to report an op who is not complying with
> >> the IRC operators code of conduct:
> >>
> >> https://fedoraproject.org/wiki/IRC_operators_code_of_conduct
> >>
> >> Where can a normal user go to report misbehaving channel operators?
> > Hello Ian,
> > 
> > I feel your pain, although I was not present when you had your issue,
> > some operators have behaviour, that in my humble opinions is not
> > acceptable. I myself have been annoyed about that in the past, but more
> > recently I have just abstained from helping people (who needed help),
> > due to some OPs being stupid, or because some other users were being
> > abusive. It is not my loss, but a loss to the users.
> > I was told by somebody to report the issue to the #fedora-ops channel,
> > but as you will find out, all ops are there. So, quite frankly, that is
> > a rubbish idea, which is why I never complained.
> > 
> > Then, there seems to be no real complaints procedure, besides the fact,
> > that some people (op or not) seem to be immune to being asked by
> > operators, to conduct themselves according to the guidelines set out in
> > that document you posted.
> > 
> > Somebody told me to bring these issues to the attention of spot, Tom
> > Callaway, but then I personally believe Tom is so busy, last he wants to
> > deal with is such issues (just me I guess. I don't like to harass people
> > I like and I know are busy).
> > 
> > I guess you could go to the relevant channel meeting. I guess your issue
> > happened in the support channel i.e. #fedora.
> > 
> > There is a irc support meeting which takes place every so often. You
> > should be able to find information about it on the wiki.
> > 
> > Apart from that, I personally always got the feeling nobody cares, which
> > is a shame, as I guarantee, that we put off so many people from using
> > Fedora or even Linux (people switching from that proprietary system).
> > 
> > I can understand that support work is frustrating, but then again,
> > nobody is forcing people to support, and the irc support guide says, if
> > one gets annoyed one should step back and excuse oneself.
> > 
> > Anyway, maybe you have more luck, enthusiasm to do something about it.
> > After I spoke to some people, I got the impression it was pointless,
> > and must even admit, that I was so annoyed I kinda lost interest in
> > Fedora as a whole for a bit. But then, I really love it, so now I just
> > try and avoid the irc support channel, or just part it when some idiot
> > annoys me (quite a few of those are allowed to roam there).
> > 
> > All the best and good luck. You got my vote anyway!
> > 
> > Regards,
> > 
> > Tristan
> > 
> > P.s.: And yeah, this is not the right place to discuss this, but then
> > there is not anywhere else, afaik.
> > 
> 
> I should have added, that each user we lose is a future bug reporter,
> developer, or other potential helper. And everyone is complaining that
> we have too few people interested in voting, or helping out. #fedora is
> our sales team, more or less. First user contact. And we should
> definitely do our utmost to make that experience pleasant, after all we
> pride ourselves on the slogan: Freedom, friends, features, first.
> I guess a lot of people do not feel like being a FRIEND in the #fedora
> support channel, the way they are (spoken) "written" to/treated.
> 
> 
> 
> -- 
> Tristan Santore BSc MBCS
> TS4523-RIPE
> Network and Infrastructure Operations
> InterNexusConnect
> Mobile +44-78-55069812
> Tristan.Santore at internexusconnect.net
> 
> Former Thawte Notary
> (Please note: Thawte has closed its WoT programme down,
> and I am therefor no longer able to accredit trust)
> 
> For Fedora related issues, please email me at:
> TSantore at fedoraproject.org
> _______________________________________________
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> infrastructure at lists.fedoraproject.org
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I totally agree and this is why I feel we can't afford to lose a single
user.
-- 
Regards,
Rev. Dr. Ian MacGregor
http://fedoraproject.org/wiki/User:Ardchoille42