[irc-support-sig] #62: public scolding about minor FAQ compliance should be re-thought

[irc-support-sig]

#62: public scolding about minor FAQ compliance should be re-thought
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Reporter:  duffy     |       Owner:           
    Type:  feedback  |      Status:  new      
Priority:  major     |   Milestone:  Fedora 14
 Version:            |    Severity:  Neutral  
Keywords:            |  
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 My IRC nick is: mizmo

 Please describe what action or positive change could be adopted based on
 this feedback:

 I've witnessed or been victim of multiple public scoldings about violating
 some FAQ rule, usually pretty minor (messages spanning multiple lines,
 nick changes)

 If someone is not intentionally misbehaving or acting out, and have
 violated a simple etiquette rule, I believe private message is a more
 appropriate way to handle the issue. This is the convention I've seen in
 the Fedora and upstream development channels.

 Folks' behavior in the channel should set a positive example, not a
 negative one. When you criticize someone publicly, you are setting a
 negative example. You're also missing the point of the policies in the
 first place - the point of the nick change and multiple-line-spanning
 policies are to save 'precious' channel buffer space, so interrupting the
 channel and taking up buffer with scolding defeats the point of the
 original rule.

 I would like to suggest a reconsidering of this policy and for minor
 grievances private message be used first to 'scold' the user. In one case
 of multiple line spanning the problem was the user's display was not
 configured properly so he could not type past a certain point on the
 screen (and his lines were not extremely short in the first place.) If you
 talk to someone these reasonings will probably come out, you''ll find no
 ill will was meant, and there will hopefully be less negativity overall.
 There isn't much room for explanations publicly though when compliance is
 demanded with no questions asked.

 And if someone questions a policy, please refer them to this ticket system
 rather than arguing.

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Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/62>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net