[irc-support-sig] #62: public scolding about minor FAQ compliance should be re-thought

[irc-support-sig]

#62: public scolding about minor FAQ compliance should be re-thought
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  Reporter:  duffy     |       Owner:           
      Type:  feedback  |      Status:  new      
  Priority:  major     |   Milestone:  Fedora 14
   Version:            |    Severity:  Neutral  
Resolution:            |    Keywords:           
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Comment (by kevin):

 So, I'm not a fan of PM's for lots of things, but perhaps there is a place
 here...

 Pros:

 * As you note you can avoid raising the channel temperature by talking to
 someone directly.
 * People may feel better about being reminded of rules in private.
 * People may notice a PM more than a message in channel if they are busy
 or in lots of channels.

 Cons:

 * Other folks in channel will not see the note and if they too later do
 that same thing, they will also need to be PM'ed about it. "But bob did it
 the other day and no one said anything"
 * PM'ed people may decide to directly PM that OP/person for questions or
 issues the entire community of the channel could help/answer with. Making
 them more of a single point of non peer reviewed failure.
 * People getting a PM have no way of knowing this is from a operator or
 someone in authority (although if a faq link is provided that might help,
 since anyone could do that).
 * Several op's/interested channel members might see something and all at
 once PM the person. They could get overloaded by a group of PM's.
 * Some people disable private messages or don't notice/see PM tabs or
 windows.

 As an idea, perhaps we could leverage a bot here? have a 'pm so and so
 msg' Some of them could optionally provide a general guideline to the
 channel...

 ie, someone curses, an operator tells the bot to msg the person reminding
 them to be polite, and also sends a channel message asking everyone to be
 polite. Anyhow, just my thoughts... thanks for bringing this up.

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Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/62#comment:8>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net