Summary/Minutes from today's irc support sig meeting (2014-07-17)

[Kevin Fenzi]

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#fedora-meeting: IRC Support SIG (2014-07-17)
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Meeting started by nirik at 17:00:39 UTC. The full logs are available at
http://meetbot.fedoraproject.org/fedora-meeting/2014-07-17/irc-support-sig.2014-07-17-17.00.log.html
.



Meeting summary
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* init process  (nirik, 17:00:40)

* Week in review  (nirik, 17:04:41)

* ticket #168   EvilBob recurring hostility - specifically in this case
  a mental health personal attack  (nirik, 17:05:45)

* ticket #169 Unfriendly attitude from channel users  (nirik, 17:07:43)

* Open Floor  (nirik, 17:10:23)

Meeting ended at 17:17:04 UTC.




Action Items
------------





Action Items, by person
-----------------------
* **UNASSIGNED**
  * (none)




People Present (lines said)
---------------------------
* nirik (28)
* Sonar_Gal (10)
* EvilBob (4)
* zodbot (3)
--
17:00:39 <nirik> #startmeeting IRC Support SIG (2014-07-17)
17:00:39 <zodbot> Meeting started Thu Jul 17 17:00:39 2014 UTC.  The chair is nirik. Information about MeetBot at http://wiki.debian.org/MeetBot.
17:00:39 <zodbot> Useful Commands: #action #agreed #halp #info #idea #link #topic.
17:00:40 <nirik> #meetingname irc-support-sig
17:00:40 <nirik> #topic init process
17:00:40 <zodbot> The meeting name has been set to 'irc-support-sig'
17:01:56 <nirik> anyone around for a irc support sig meeting? ;)
17:02:23 * Sonar_Gal 
17:04:31 <nirik> looks like just you and me Sonar_Gal. ;)
17:04:41 <nirik> #topic Week in review
17:04:41 <Sonar_Gal> looks that way nirik
17:04:50 <nirik> anything exciting from the last few weeks?
17:05:00 <Sonar_Gal> Not really
17:05:04 <nirik> been pretty typical overall again I think. Nothing really stood out.
17:05:27 <Sonar_Gal> yup
17:05:45 <nirik> #topic ticket #168	EvilBob recurring hostility - specifically in this case a mental health personal attack
17:05:45 <nirik> .link https://fedorahosted.org/irc-support-sig/ticket/168
17:05:55 <nirik> I added my initial thoughts to this ticket...
17:06:09 <nirik> I'd suggest we wait for a reply from EvilBob (who cannot make the meeting today)
17:06:41 <Sonar_Gal> I agree
17:07:41 <nirik> The next ticket is related
17:07:43 <nirik> #topic ticket #169 Unfriendly attitude from channel users
17:07:43 <nirik> .link https://fedorahosted.org/irc-support-sig/ticket/169
17:07:57 <Sonar_Gal> Yeah was just looking wait for EvilBob and fenrus02
17:08:57 <nirik> Sure.
17:09:28 <nirik> The problem I think is on both sides... we need to be more polite, even when users are ignoring answers or being directed to the right place for their query.
17:10:08 <nirik> but we can revist next meeting with more input.
17:10:12 <Sonar_Gal> i agree but when same answers are given mutiple times people do get frustrated
17:10:18 <nirik> yeah.
17:10:23 <nirik> #topic Open Floor
17:10:28 <nirik> anything for open floor?
17:10:36 <Sonar_Gal> not really
17:11:12 <nirik> yeah, things have been quiet on the irc front. I guess many people are finishing up summer vacations.
17:11:44 <Sonar_Gal> most are, here son leaves sunday for bootcamp so haven't been on much
17:11:58 <EvilBob> Sorry, I'm on the road and my net is spotty
17:12:03 <EvilBob> NOT Driving
17:12:08 <Sonar_Gal> haha
17:12:17 <nirik> EvilBob: no worries. You can reply in tickets when you have a chance?
17:13:49 <EvilBob> one is a dupe of the other
17:13:51 <nirik> alright, if nothing else will close out in a few...
17:14:13 <nirik> EvilBob: yeah, pretty much. One is a 3rd party, the other the user themselves.
17:16:12 <EvilBob> Did my email make it to the list about being on the road today?
17:16:21 <nirik> EvilBob: yep. ;)
17:16:34 <nirik> it's not any kind of urgent... enjoy your trip.
17:17:04 <nirik> #endmeeting
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