updates

[Gerry Tool]

Robert L Cochran wrote:

>The really interesting thing about this thread is that it demonstrates a
>clear need for Red Hat Network to do a much better job of explaining Red
>Hat Network. 
>
>Speaking as a paying customer, I rate RHN's actual customer service near
>zero. On a scale of 0 to 10 with 10 being the best, RHN rates about a
>0.5. It does deliver a product, which is why I pay; but a quality
>customer service element is distinctly missing.
>
>There are ways to start to improve that rating.
>
>When firstboot runs, there should be a window that asks the user, "Do
>you want an explanation of what Red Hat Network is, or would you like to
>skip an explanation?" Then there should be two buttons, one labelled
>"More Information", the other labelled "Skip".
>
>If the user clicks More Information, he or she is presented with a
>clear, simple explanation of Red Hat Network, its costs and access to an
>online FAQ. Here, the user can get answers to the concerns that have
>been expressed here. When the user finishes this, he or she is returned
>to firstboot.
>
>If the user clicks Skip, the firstboot process continues, including
>registration of the system with RHN. (But that process needs to explain
>what entitlements are -- how they work -- at the time system information
>is uploaded.)
>
>This will start to address the biggest problem RHN probably has: its own
>complete inability to clearly explain the RHN service to a new user at
>install time. If it makes this beginning, it will take the first step
>towards better customer service.
>
>Bob Cochran   
>  
>
I have experienced every frustration you have alluded to.  It took me 
many tries visiting the rhn site a couple of years ago to figure the 
system out.  I hope RH reads your post and implements your suggestions.  
To enhance that chance, maybe you should put those comments into an RFE 
in bugzilla.

Thanks.

Gerry