> -----Original Message-----
> From: twaugh at redhat.com
> Sent: Mon, 15 Oct 2012 13:00:37 +0100
> To: test at lists.fedoraproject.org
> Subject: Re: printing problems with TC3 fedora 18 x86_64 HP Laserjet 1200
>
> On Fri, 2012-10-12 at 13:45 -0800, Antonio Olivares wrote:
>> However, I cannot print. I setup the printer and when I print I see:
>>
>> PCL XL error
>> Subsytem: KERNEL
>> Error: IllegalTag
>> Operator: 0x45
>> Position: 825
>
> Please file a bug report against one of the printing components e.g.
> cups.
>
> It will be useful to attach the troubleshoot.txt file you get from
> following the troubleshooting procedure:
> https://fedoraproject.org/wiki/How_to_debug_printing_problems#Printing_troubleshooter
>
> It is useful to know that it worked in Fedora 16. Hopefully we can
> narrow down what the difference is.
>
> Thanks,
> Tim.
> */
Dear sir,
In following your advice, I get the following:
Page 1 (Scheduler not running?):
{'cups_connection_failure': False}
Page 2 (Is local server publishing?):
{'local_server_exporting_printers': False}
Page 3 (Choose printer):
{'cups_dest': <cups.Dest HP-LaserJet-1200>,
'cups_instance': None,
'cups_queue': 'HP-LaserJet-1200',
'cups_queue_listed': True}
Page 4 (Check printer sanity):
{'cups_device_uri_scheme': u'usb',
'cups_printer_dict': {'device-uri': u'usb://HP/LaserJet%201200?serial=00CNBQ052100',
'printer-info': u'HP LaserJet 1200',
'printer-is-shared': True,
'printer-location': u'',
'printer-make-and-model': u'HP LaserJet 1200 Foomatic/pxlmono (recommended)',
'printer-state': 3,
'printer-state-message': u'Sending data to printer.',
'printer-state-reasons': [u'none'],
'printer-type': 8433684,
'printer-uri-supported': u'ipp://localhost:631/printers/HP-LaserJet-1200'},
'cups_printer_remote': False,
'is_cups_class': False,
'local_cups_queue_attributes': {'auth-info-required': u'none',
'charset-configured': u'utf-8',
'charset-supported': [u'us-ascii', u'utf-8'],
'color-supported': False,
'compression-supported': [u'none', u'gzip'],
'copies-default': 1,
'copies-supported': (1, 9999),
'cups-version': u'1.5.4',
'device-uri': u'usb://HP/LaserJet%201200?serial=00CNBQ052100',
'document-format-default': u'application/octet-stream',
'document-format-supported': [u'application/octet-stream',
u'application/pdf',
u'application/postscript',
u'application/vnd.cups-banner',
u'application/vnd.cups-command',
u'application/vnd.cups-pdf',
u'application/vnd.cups-postscript',
u'application/vnd.cups-raw',
u'application/x-cshell',
u'application/x-csource',
u'application/x-perl',
u'application/x-shell',
u'image/gif',
u'image/jpeg',
u'image/png',
u'image/tiff',
u'image/x-bitmap',
u'image/x-photocd',
u'image/x-portable-anymap',
u'image/x-portable-bitmap',
u'image/x-portable-graymap',
u'image/x-portable-pixmap',
u'image/x-sgi-rgb',
u'image/x-sun-raster',
u'image/x-xbitmap',
u'image/x-xpixmap',
u'text/css',
u'text/html',
u'text/plain'],
'finishings-default': 3,
'finishings-supported': [3],
'generated-natural-language-supported': [u'en-us'],
'ipp-versions-supported': [u'1.0',
u'1.1',
u'2.0',
u'2.1'],
'ippget-event-life': 15,
'job-creation-attributes-supported': [u'copies',
u'finishings',
u'ipp-attribute-fidelity',
u'job-hold-until',
u'job-name',
u'job-priority',
u'job-sheets',
u'media',
u'media-col',
u'multiple-document-handling',
u'number-up',
u'output-bin',
u'output-mode',
u'orientation-requested',
u'page-ranges',
u'print-quality',
u'printer-resolution',
u'sides'],
'job-hold-until-default': u'no-hold',
'job-hold-until-supported': [u'no-hold',
u'indefinite',
u'day-time',
u'evening',
u'night',
u'second-shift',
u'third-shift',
u'weekend'],
'job-ids-supported': True,
'job-k-limit': 0,
'job-k-octets-supported': (0, 51606140),
'job-page-limit': 0,
'job-priority-default': 50,
'job-priority-supported': [100],
'job-quota-period': 0,
'job-settable-attributes-supported': [u'copies',
u'finishings',
u'job-hold-until',
u'job-name',
u'job-priority',
u'media',
u'media-col',
u'multiple-document-handling',
u'number-up',
u'output-bin',
u'output-mode',
u'orientation-requested',
u'page-ranges',
u'print-quality',
u'printer-resolution',
u'sides'],
'job-sheets-default': (u'none', u'none'),
'job-sheets-supported': [u'none',
u'classified',
u'confidential',
u'secret',
u'standard',
u'topsecret',
u'unclassified'],
'jpeg-k-octets-supported': (0, 51606140),
'jpeg-x-dimension-supported': (0, 65535),
'jpeg-y-dimension-supported': (1, 65535),
'marker-change-time': 0,
'media-bottom-margin-supported': [1270],
'media-col-supported': [u'media-bottom-margin',
u'media-left-margin',
u'media-right-margin',
u'media-size',
u'media-source',
u'media-top-margin',
u'media-type'],
'media-default': u'na_letter_8.5x11in',
'media-left-margin-supported': [635],
'media-right-margin-supported': [635],
'media-source-supported': [u'auto',
u'top',
u'middle',
u'bottom',
u'by-pass-tray',
u'auto',
u'manual'],
'media-supported': [u'na_letter_8.5x11in',
u'iso_a4_210x297mm',
u'oe_11x17in_11x17in',
u'iso_a3_297x420mm',
u'iso_a5_148x210mm',
u'jis_b5_182x257mm',
u'na_number-10_4.125x9.5in',
u'iso_c5_162x229mm',
u'iso_dl_110x220mm',
u'om_env-isob5_176.04x250.12mm',
u'na_monarch_3.875x7.5in',
u'na_executive_7.25x10.5in',
u'na_legal_8.5x14in',
u'custom_min_0.5x0.5in',
u'custom_max_35277.779999x35277.779999mm'],
'media-top-margin-supported': [1270],
'multiple-document-handling-supported': [u'separate-documents-uncollated-copies',
u'separate-documents-collated-copies'],
'multiple-document-jobs-supported': True,
'multiple-operation-time-out': 300,
'natural-language-configured': u'en-us',
'notify-attributes-supported': [u'printer-state-change-time',
u'notify-lease-expiration-time',
u'notify-subscriber-user-name'],
'notify-events-default': [u'job-completed'],
'notify-events-supported': [u'job-completed',
u'job-config-changed',
u'job-created',
u'job-progress',
u'job-state-changed',
u'job-stopped',
u'printer-added',
u'printer-changed',
u'printer-config-changed',
u'printer-deleted',
u'printer-finishings-changed',
u'printer-media-changed',
u'printer-modified',
u'printer-restarted',
u'printer-shutdown',
u'printer-state-changed',
u'printer-stopped',
u'server-audit',
u'server-restarted',
u'server-started',
u'server-stopped'],
'notify-lease-duration-default': 86400,
'notify-lease-duration-supported': (0,
2147483647),
'notify-max-events-supported': [100],
'notify-pull-method-supported': [u'ippget'],
'notify-schemes-supported': [u'dbus',
u'mailto',
u'rss'],
'number-up-default': 1,
'number-up-supported': [1, 2, 4, 6, 9, 16],
'operations-supported': [2,
4,
5,
6,
8,
9,
10,
11,
12,
13,
14,
16,
17,
18,
19,
20,
21,
22,
23,
24,
25,
26,
27,
28,
34,
35,
37,
38,
56,
57,
59,
16385,
16386,
16387,
16388,
16389,
16390,
16391,
16392,
16393,
16394,
16395,
16396,
16397,
16398,
16399,
16423],
'orientation-requested-default': None,
'orientation-requested-supported': [3,
4,
5,
6],
'output-bin-default': u'face-down',
'output-bin-supported': [u'face-down'],
'output-mode-default': u'monochrome',
'output-mode-supported': [u'monochrome'],
'page-ranges-supported': True,
'pages-per-minute': 1,
'pdf-k-octets-supported': (0, 51606140),
'pdf-versions-supported': [u'adobe-1.2',
u'adobe-1.3',
u'adobe-1.4',
u'adobe-1.5',
u'adobe-1.6',
u'adobe-1.7',
u'iso-19005-1_2005',
u'iso-32000-1_2008',
u'pwg-5102.3'],
'pdl-override-supported': [u'attempted'],
'port-monitor': u'none',
'port-monitor-supported': [u'none'],
'print-color-mode-default': u'monochrome',
'print-color-mode-supported': [u'monochrome'],
'print-quality-default': 4,
'print-quality-supported': [4],
'printer-commands': [u'AutoConfigure',
u'Clean',
u'PrintSelfTestPage'],
'printer-current-time': '(IPP_TAG_DATE)',
'printer-dns-sd-name': None,
'printer-error-policy': u'stop-printer',
'printer-error-policy-supported': [u'abort-job',
u'retry-current-job',
u'retry-job',
u'stop-printer'],
'printer-icons': u'http://localhost:631/icons/HP-LaserJet-1200.png',
'printer-info': u'HP LaserJet 1200',
'printer-is-accepting-jobs': True,
'printer-is-shared': True,
'printer-location': u'',
'printer-make-and-model': u'HP LaserJet 1200 Foomatic/pxlmono (recommended)',
'printer-more-info': u'http://localhost:631/printers/HP-LaserJet-1200',
'printer-name': u'HP-LaserJet-1200',
'printer-op-policy': u'default',
'printer-op-policy-supported': [u'authenticated',
u'default'],
'printer-resolution-default': (1200,
1200,
3),
'printer-resolution-supported': [(1200,
1200,
3)],
'printer-settable-attributes-supported': [u'printer-info',
u'printer-location'],
'printer-state': 3,
'printer-state-change-time': 1350302701,
'printer-state-message': u'Sending data to printer.',
'printer-state-reasons': [u'none'],
'printer-type': 8433684,
'printer-up-time': 1350302917,
'printer-uri-supported': [u'ipp://localhost:631/printers/HP-LaserJet-1200'],
'printer-uuid': u'urn:uuid:a38dc31a-d496-3c9f-4a24-4f48c42476ed',
'queued-job-count': 0,
'server-is-sharing-printers': False,
'sides-default': u'one-sided',
'sides-supported': [u'one-sided',
u'two-sided-long-edge',
u'two-sided-short-edge'],
'uri-authentication-supported': [u'requesting-user-name'],
'uri-security-supported': [u'none'],
'which-jobs-supported': [u'completed',
u'not-completed',
u'aborted',
u'all',
u'canceled',
u'pending',
u'pending-held',
u'processing',
u'processing-stopped']}}
Page 5 (Check PPD sanity):
{'cups_printer_ppd_defaults': {u'Adjustment': {},
u'General': {u'Duplex': u'None',
u'InputSlot': u'Default',
u'PageRegion': u'Letter',
u'PageSize': u'Letter',
u'PrintoutMode': u'Draft'},
u'JCL': {u'Copies': u'1',
u'Manualfeed': u'Off',
u'REt': u'Medium',
u'TonerDensity': u'3'},
u'PrintoutMode': {u'Economode': u'FromPrintoutMode',
u'FastRes': u'FromPrintoutMode',
u'PrinterResolution': u'FromPrintoutMode'}},
'cups_printer_ppd_valid': True,
'missing_pkgs_and_exes': ([], [])}
Page 6 (Local or remote?):
{'printer_is_remote': False}
Page 7 (Choose device):
{'cups_device_dict': {'device-class': 'direct',
'device-id': 'MFG:Hewlett-Packard;CMD:PJL,MLC,PCL,PCLXL,POSTSCRIPT;MDL:HP LaserJet 1200;CLS:PRINTER;DES:Hewlett-Packard LaserJet 1200;MEM:8MB',
'device-info': 'HP LaserJet 1200',
'device-make-and-model': 'HP LaserJet 1200'}}
Page 8 (Printer state reasons):
{'printer-state-message': u'Sending data to printer.',
'printer-state-reasons': [u'none']}
Page 9 (Verify packages):
{'packages_verification': {'cups': ['..?...... /etc/cups/cupsd.conf.default',
'.M....... c /etc/cups/subscriptions.conf',
'..?...... /usr/lib/cups/backend/dnssd',
'..?...... /usr/lib/cups/backend/ipp',
'..?...... /usr/lib/cups/backend/lpd',
'..?...... /usr/lib/cups/backend/serial',
'missing /var/spool/cups/tmp (Permission denied)'],
'foomatic': ['S.?...... /usr/bin/foomatic-combo-xml'],
'gutenprint': ['S.?...... /usr/bin/ijsgutenprint.5.2'],
'hpijs': [],
'hplip': ['..?...... /usr/lib/cups/backend/hpfax',
'S.?...... /usr/lib/cups/filter/hpps',
'missing /var/log/hp/tmp (Permission denied)'],
'system-config-printer': []}}
Page 10 (Error log checkpoint):
{'cups_server_settings': {'BrowseLocalProtocols': 'CUPS dnssd',
'DefaultAuthType': 'Basic',
'JobPrivateAccess': 'default',
'JobPrivateValues': 'default',
'MaxLogSize': '0',
'SubscriptionPrivateAccess': 'default',
'SubscriptionPrivateValues': 'default',
'SystemGroup': 'sys root',
'WebInterface': 'Yes',
'_debug_logging': '0',
'_remote_admin': '0',
'_remote_any': '0',
'_remote_printers': '1',
'_share_printers': '0',
'_user_cancel_any': '0'},
'error_log_checkpoint': 0}
Page 11 (Print test page):
{'test_page_attempted': '15/Oct/2012:07:11:07 +0000',
'test_page_completions': [(12, u'Job completed.')],
'test_page_job_id': [12],
'test_page_job_status': [(True,
12,
'HP-LaserJet-1200',
'Test Page',
'Completed',
{'attributes-charset': u'utf-8',
'attributes-natural-language': u'en-us',
'document-count': 0,
'document-format': u'application/vnd.cups-banner',
'job-hold-until': u'no-hold',
'job-id': 12,
'job-k-octets': 1,
'job-media-progress': 0,
'job-media-sheets-completed': 1,
'job-more-info': u'http://localhost:631/jobs/12',
'job-name': u'Test Page',
'job-originating-host-name': u'localhost',
'job-originating-user-name': u'olivares',
'job-preserved': False,
'job-printer-state-message': u'',
'job-printer-state-reasons': [u'none'],
'job-printer-up-time': 1350303079,
'job-printer-uri': u'ipp://localhost:631/printers/HP-LaserJet-1200',
'job-priority': 50,
'job-sheets': [u'none', u'none'],
'job-state': 9,
'job-state-reasons': u'job-completed-successfully',
'job-uri': u'ipp://localhost:631/jobs/12',
'job-uuid': u'urn:uuid:b260246d-6e3b-3f7a-633f-831eb36cca5f',
'media': u'na-letter',
'printer-uri': u'ipp://localhost/printers/HP-LaserJet-1200',
'time-at-completed': 1350303068,
'time-at-creation': 1350303067,
'time-at-processing': 1350303067})],
'test_page_successful': False}
Page 12 (Error log fetch):
{'error_log': []}
Page 13 (Locale issues):
{'printer_page_size': u'Letter',
'system_locale_lang': 'en_US',
'user_locale_ctype': 'en_US',
'user_locale_messages': 'en_US'}
Should I still file a bug report against cups? how do I proceed?
Thanks & Regards,
Antonio
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