Should we update our bug reporting procedures/process ?

[Adam Williamson]

On Mon, 2013-11-04 at 12:32 +0000, "Jóhann B. Guðmundsson" wrote:
> On 11/04/2013 10:37 AM, Alexander Todorov wrote:
> > На 1.11.2013 21:03, moshe nahmias написа:
> >> I think that some of the problem is that you have to register to file a
> >> bug. There is no reason to register if you just want the developer to 
> >> know
> >> there is a bug and from then on no interaction unless needed.
> >
> >
> > How about enabling login(register) via social networking sites ? AFAIK 
> > all of them but LinkedIn and Twitter make it easy to access the 
> > account name and email. Registering will be as simple as clicking on a 
> > button to let you in.
> 
> I'm pretty sure the security team as well as RH bugzilla admin will 
> frown upon that.

Right. This is ultimately a well-known pain point we've had for years.
Sharing a bug tracking system with almost all RH products leads to
various compromises. There are choices we might want to make for Fedora
bug reporting which we can't make in a system shared with a bunch of RH
products, which includes all of the stuff discussed so far in this
thread and the comment thread, including sign-up-free-submission, more
simple submission, and SSO. We would love to have SSO to Bugzilla with
your FAS credentials, but AIUI it is basically impossible as long as
we're operating on the BZ instance shared with RH.

However, the RH shared BZ is not _enough_ of a pain point that anyone's
willing to make a plausible case for replacing it with an entirely
separate Fedora-specific bug tracker, which would be a massive amount of
work. It's clear that some benefits would accrue from doing so, but
no-one has been able to make the case to any entity with the resources
to actually do it that it would be worth their while investing those
resources in that project.
-- 
Adam Williamson
Fedora QA Community Monkey
IRC: adamw | Twitter: AdamW_Fedora | XMPP: adamw AT happyassassin . net
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