[OT] Dell D600 + NIC Troubles

Ow Mun Heng Ow.Mun.Heng at wdc.com
Thu Aug 19 09:39:58 UTC 2004

On Tue, 2004-08-17 at 20:14, Robert P. J. Day wrote:
> On Tue, 17 Aug 2004 Andrew_Morgan at Dell.com wrote:
> > -----Original Message-----
> > From: fedora-list-bounces at redhat.com
> > [mailto:fedora-list-bounces at redhat.com]On Behalf Of Ow Mun Heng
> > Sent: 17 August 2004 10:27
> > To: Fedora-List
> > Subject: [OT] Dell D600 + NIC Troubles
> ...
> > Please help, Dell is giving me a *&^ of a time because I also Run Linux.
> i've had to deal with that nonsense several times over the last few 
> years.  i've been the happy owner of both a 7500 and an 8100 inspiron, 
I've also been a happy owner of a D600 over the last year. It was to my
horror that a multimedia keys problem ended up as More Mottherboard

> but i always dread calling dell for tech support because, inevitably, 
> the first suggestion is to run the dell-supplied, windows-based 
> diagnostics.  and when i point out that i'm not running windows, but 
> linux, there is a several second pause, at which point i am 
> *invariably* told that, well, i have to re-install the windows that 
> came with the system because we *need* to run those diagnostics.  
Which is why, my advice is for anyone that has a Dell, to keep a windows
Partition or a Independent Windows HD lying around.

The support person I talked to even went to say..." We support only
Windows in a _Single_ Boot environment" 

What the &$#@?? I know you don't support Linux, I'm not expecting you
to!! I just want my hardware issues resolved!

> at 
> which point, i politely but *firmly* explain that we will be doing no 
> such thing, and that mr. dell person better listen really carefully to 
> what i'm trying to say.  never fails.
Hmm.. Got to try that sometimes.

> i'm not convinced that any of the major vendors is taking linux 
> seriously yet.  not dell.  
I know dell's definately not into it.

> and not, despite their massive financial 
> investment, ibm.  exhibit A:  today's "globe and mail", with big ibm 
> ad in business section, selling desktops and laptops, 
IBM is a different matter. but since they're not shipping Linux with
their laptops, not much can be said. I'll like to see how HP performs.

I rather not have crappy Company Policy that they need windows to
Provide Support.

Isn't there some kind of anti-trust issues with this? Where's the

> and prominent 
> writing "IBM recommends Microsoft Windows XP Professional for 
> Business."  yes, i'm sure they have no choice, it's part of some kind 
> of arm-twisting microsoft licensing agreement, i suspect.
I'm sure you are right

Ow Mun Heng
Fedora GNU/Linux Core 2 on D600 1.4Ghz CPU kernel
Neuromancer 17:39:43 up 8:20, 5 users, load average: 0.98, 0.55, 0.52 

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