OT - question on bugzilla reports
fc-cornette at insight.rr.com
Sun Dec 5 04:50:53 UTC 2004
akonstam at trinity.edu wrote:
> People often suggest filing a bugzilla report. Well I have a perfect
> record not a single bugzilla I have submitted has been resolved. For
> which is very annoying. Have other people had other experiences? I
> assume yes. So what am I been doing wrong?
Some of the bug reports get answered quickly, others seem to go
un-noticed. The problem with a lot of bug reports seem to be that there
are s many bug a is a duplicate of bug b. This leads to having to jump
from one bug to another to find the resolution.
One thing that I seem to do with filing bugs is to submit too much
information or give information that is incorrect for the problem.
When I first started submitting bug reports, I felt as you did. I felt
that the bug reports were not dealt with in a quick enough timeframe or
at least acknowleded as being looked into.
A nice thing about marking bugs as duplicates of another bug is that it
brings in new grey matter to help resolve the issue. I saw this effect
on an xmms bug that I submitted awhile ago. I was looking for why the
default directory for new installs was not created and another person
with the same symptom, but different views on the issue was removing
patches until the causative patch was not included.
Bugzilla might be a little easier to follow if highly submitted bugs
were put into a more centralzed location by developer categorizing and
not storing bug a is a duplicate of bug b within a long chain of comments.
Instead, the tacking bug with all of the duplicates might be organizing
leads from user a through infinity that has a similar problem and
placing information that is actually useful into this developer
generated scratchpad type of bug.
Also, a better and more reliable querying system needs to be found for
finding bugs on hunts for bugs.
Just my views,
Hate is like acid. It can damage the vessel in which it is stored as well
as destroy the object on which it is poured.
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