Fedora support etiquette, need suggestions

[Bob McDonald]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Perhaps I'm missing something but since this discussion has now evolved
into creating documentation should it not be directed at the
fedora-docs-list for possible assignment under that project?

Surely it would not be too much of an imposition to ask that folks with
questions simply spend a few minutes reading the FAQs, the archives, and
searching google before wasting the time of countless folks who are
wading through this list each day trying to see if there is something
they've missed along the way.  I'm not sure why this is such a difficult
concept to grasp.  It would seem to be almost a default protocol when
looking for something.  People have been whining about getting flamed
for asking questions a lot lately.  From my perspective, it's a matter
of courtesy.  It's really rude to ask the folks who respond to this list
questions that have been covered in a) FAQs, b) archives of this list,
or c) are easily looked up on google.  The folks who respond to this
list are VOLUNTEERS.  Most, if not all, have other employment (as well
as families and/or lives).  We do this because we want to share support
for folks who, like us, have done the work up front and are willing to
dig a bit before wasting everyone else's time.  (damn, I hope that's
correctly punctuated... <grin>)  The bottom line for me is, don't ask
until you've been through the steps outlined above as a minimum.  If you
are unsure about posting etiquette, find a list to learn on other than
this one unless you wear asbestos underwear.  Beyond that, the folks who
want to further document this should take this discussion to the docs-list.

My $.02

Bob

- --

Robert E. McDonald, Jr.
West Michigan Computer Resources
Kalamazoo, MI

-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.2.3 (GNU/Linux)

iD8DBQFATkEJAudlkP9qpBMRAiycAJ9yY7DmrLALpstTwrh75aeryV/rywCfWQPl
hrLRBzAzNVR89uWtUJFfxSQ=
=Nb9I
-----END PGP SIGNATURE-----