Fedora support etiquette, need suggestions

[Andrew Robinson]

Aaron Matteson wrote:
>
> 
> What i am asking this list is for people to list how they think they
> best like questions and likewise how to make an answer more appealing.
> You all see what i am trying to get at, any input and suggestions would
> be very helpful and appriciated. Also, what where some of the most
> positive experiences dealing with community support everyone has had?
> What methods have you found best for dealing with people needing help,
> but at the same time not doing everything for them?
> 

I offer these two suggestions for consideration:

1. The correct person to answer a newbie question is the one who last 
asked the question. This accomplishes at least three things: 1. It 
reinforces the information for the last-asker. 2. It gets the last-asker 
involved in helping out on the mailing list. 3. It frees up the gurus 
for more complex questions.

2. If you don't like a question, don't answer it. If you post an angry 
reply, you are guaranteed to piss off at least two people, you and the 
person who asked the question. And chances are, you'll piss off a lot 
more than two people.

Andrew Robinson