Bugzilla, RT3 and Trac

[Ralf Corsepius]

On Fri, 2006-07-14 at 09:51 -0500, Les Mikesell wrote:
> On Fri, 2006-07-14 at 10:17 -0400, Paul Michael Reilly wrote:
> > I am looking for an issue tracking tool running on Fedora, preferably
> > open source, that will accept incoming email replies to a comment on a
> > particular issue as a new comment for that issue.  I think Bugzilla
> > can do it but I haven't figured out yet how to make it work.  Does
> > anyone with experience using rt3 or trac know if either of these tools
> > supports such strong email integration?
> 
> RT3 interacts very well with email and it is now packaged in fedora
> extras so it shouldn't be difficult to install.
It's in FE for > 1/2 year, and haven't receive _any_ PRs on it since
then nor complaints about configuring it since then.

>   I haven't used that
> version myself so I'm not sure what you have to do to set up the
> web service and email aliases.
You'll normally have to set up a database (default: mysql), a web-server
and an email alias. This all is straight forward and shouldn't be much
effort.

The real effort is in configuring rt3 in for personal purposes (defining
"roles", implementing GUI candy etc.). This can easily become
non-trivial.

Ralf