bugzilla advice.

[Gilboa Davara]

On Mon, 2007-02-05 at 11:24 -0600, Aaron Konstam wrote:
> I have been roundly scolded for not using bugzilla so let me illustrate
> my current problem with this technique.
> 
> 1. Currently on my FC6 machine gnome-cd crashes with a segmentation
> fault when run. No errors are placed in log/messages.. Exactly what
> information can I send to bugzilla to allow this to be debugged. On the
> other hand grip refuses to admit that the CD is available even though
> its icon appears on the desktop. Again no error messages appear except
> that the grip window shows nothing to play, so what bugzilla information
> would be helpful. 

In general:
1. Get the crash trace. (strace)
    strace gnome-cd > gnome-cd-trace.log 2>&1
2. Try running gnome-cd under a debugger. (gdb)
    $ gdb gnome-cd
    > run
    <gnome-cd dies>
    > bt
    <copy the output from the terminal to the bug report>
    > quit

> 
> 2. Similarly with the system not recognizing my sound card. What
> information would help anyone figure out what is happening. I could send
> information on my sound card. But it is an old one that no one at Red
> Hat probably has any access to. Now here is the funny thing . When the
> system boots early in the boot process the card is recognized. But that
> is the last time the system admits that the card is present. Would that
> fact be important to identifying the problem.

1. Get the kernel log. (dmesg)
   $ dmesg > dmesg.log
2. Attach the system.log (/var/log/message)   
3. Get the PCI dump.  
   $lspci -v > lspic.log

> 
> I am not trying to be difficult but I really would like to know how
> other people approach bugzilla reporting on these issues.

sometimes bug don't get resolved. That's a fact of life. (True for both
OSS and proprietary code companies)
However, the better the bug report, the higher the changes it'll get
resolved.

- Gilboa