We need a new subject- bug fixes

Aaron Konstam akonstam at sbcglobal.net
Sun Mar 4 15:36:32 UTC 2007


On Sun, 2007-03-04 at 20:55 +0530, Rahul Sundaram wrote:
> Aaron Konstam wrote:
> 
> > Let us be clear. I willing to accept that filing bugzillas has a purpose
> > but it does not allow you to get a solution to the problem you are
> > facing. 
> 
> Not immediately usually. Sometimes you get quick fixes or workarounds 
> from the package maintainer or other folks watching or participating in 
> the same bug report.
> 
> I pointed out all the problems FC6 were causing me (all of which
> > I solved without help[ from bugzilla) and I did what people told me to
> > and filed three bugzillas. One fell into a black hole (since I  since a
> > record of the original post was not sent to me). On the second I have
> > never heard anything. The third I was told it is not red hat's problem
> > go complain to someone else. 
> 
> For the first problem, file a new bug report. For the other two point 
> out the specific bug reports.  I doubt anyone would have told to 
> complain to someone else that way unless you are interpreting and 
> paraphrasing things.
Not paraphrasing. The bug was on the firefox configuration supplied with
FC6. Suggestion was that I file the bug on mozilla bugzilla. Since then
they have fixed the problem in firefox2. Look at bug: 227405
> 
> But reports do nothing for the poster in
> > the near term.
> 
> Immediate solutions are not the purpose of the bugzilla. It is to report 
> problems to maintainers, track and get potential fixes. For potential 
> workarounds or alternatives in the near term, you can post to this list 
> or to forums instead. One of the efficient ways to do this is to file a 
> bug report and then post to the list for a discussion.
> 
> Rahul
No one can ever accuse me of not sharing my problems with the list. The complaint was that I was not filing
bugzillas which I ma now doing. But in at least two cases the list had
no direct solution but did make comments that allowed me to find the
solution. So the list is very helpful.
--
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The Heineken Uncertainty Principle: You can never be sure how many beers
you had last night.
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Aaron Konstam telephone: (210) 656-0355 e-mail: akonstam at sbcglobal.net




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