OT: Request for Help Desk / Ticket System software.

[John Summerfield]

Tim wrote:
> On Tue, 2007-11-13 at 16:08 -0600, Chris wrote:
>> You are correct - However, when creating a ticket (as an agent) for a
>> user, it seems to require the users email address. That works in some
>> cases but for users that do not have email addresses - its a no go.
>> Simple because the MySQL database uses the email address as a key.
>>
>> I have not figured a way around that. 
> 
> Instruct users without an e-mail address to use a predefined one?  Or do
> some scripting that does it for them.
> 
> e.g. none at example.com
> 


That won't work if you want to distinguish between users.


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Cheers
John

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