Bug triage resulting in no fixes

Bill Davidsen davidsen at tmr.com
Mon Jan 18 15:35:11 UTC 2010

I note that bugs are being marked as duplicates without regard to 
anything but age. This results in blocked bugs never getting fixed:
  abrt reports a bug, like crashes in metacity
  bug is reassigned to pulseaudio
  PA asks for glibc version
  bug is marked as NEEDINFO - and if the submitter doesn't respond there 
it dies
  abrt reports a bug from another submitter
  2nd report gets request for glibc version
  2nd submitter provides same
  triage comes along and marks 2nd bug DUP of 1st and closes
  now both reports, and any subsequest reports are hung on the 1st
  do not mark anything as a dup of a bug which is in NEEDINFO status

Example: https://bugzilla.redhat.com/show_bug.cgi?id=551055
  blocked for almost three weeks, other reports being marked as dup of it

Bill Davidsen <davidsen at tmr.com>
  "We can't solve today's problems by using the same thinking we
   used in creating them." - Einstein

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