About Fedora bugs

[James McKenzie]

On Fri, Jul 1, 2011 at 10:58 AM, Rahul Sundaram <metherid at gmail.com> wrote:
> On 07/01/2011 08:20 PM, Reindl Harald wrote:
>> how is "a large portion of the user base" qualified?
>>
>> there are so many peopole out there which never say anything and affected
>> from bad things, so you can't count them really - but they are there!
>>
>> i see this often in my job where people say "oh yes this does not work since
>> a year" and had never reported, so i can only guess how many others also affected
>> and never did say a word
>>
>> if there is a bug it should be fixed

In theory, yes, in the 'real world' maybe.
>
> Ideally yes but no distribution has the resources to fix all the bugs
> reported.  That will remain the reality unless there is a influx of a
> lot more people willing to contribute and help.
>
It depends on where the 'bug' exists.  If it is a packaging bug that
is specific to Fedora, the original packager should get to work on
this first.  If they cannot figure it out, then they should be the
one(s) to request additional assistance.
If the bug is upstream and NOT a Fedora/RedHat product, then the
upstream folks should get to work on it first and then they should
request assistance.
If the bug IS a Fedora/RedHat bug, then RedHat should be looking at
this, and if necessary, requesting assistance from the community.
If the bug is NEW and the location cannot be determined, then WE the
community should be assisting in locating and if necessary
troubleshooting why the problem exists.  However the problem should
exist in one of the three areas above and handed off with all gathered
information to the appropriate people.

Now, if a person wants to help design/build/code/etc. then they should
be looking and asking one of the three categories above if they can or
should assist.  Big mistake is diving in without asking first.  Been
there, done that.

Do not make the assumption, as corrected above, that everything in
Fedora is under Fedora's control.  There are many 'upstream' projects
that are separate from the project.  I work with one of them....

James McKenzie