att-uverse new, can't access internet

Jack Craig jack.craig.aptos at gmail.com
Thu Oct 4 18:18:05 UTC 2012


On Thu, Oct 4, 2012 at 11:07 AM, jackson byers <byersjab at gmail.com> wrote:

> >> To repeat, the imac is working, apparently with full internet access,
> >> via *wired* connection.  The prior use of wireless internet on the imac,
> >> has been turned off.
>
> >Well, (a) I'm not really sure where you trying to use this 10-digit key,
> >and (b) even wired links can use encryption or require some form of
> >authentication.  Granted, that it's not common for wired links to be set
> >up that way, but it is possible to do so.
> ------
> This 10-digit key was first response I got from uverse on phone
> after the uverse install.
> At that time even the imac had no internet.
> The uverse rep on phone had me go thru a
> sequence of 2 things to set up wireless internet on the imac,
> including giving him/her that 10 digit key, read off from side panel
> of the uverse modem.
>
> Then a day later I had another phone exchange with uverse
> where at my request they led me through the steps on the imac
> to turn off wireless (Airport) internet, and
> to turn on  wired internet, and the imac has wired internet since.
>
> I suppose it remains possible,
>  that 10digit key encryption/authentication on the imac
> is affecting my wired connection on my f16 box.
> Seems unlikely but maybe?
> ---------------
>
> Tim, I have yet to try your suggestion of
> turning off both computers,
> and then pull the power cable from uverse modem, wait,
> and then put power cable back in, all with the computers turned off.
> Will try this soon.
>
> ------------------
> Had the worst/most frustrating uverse phone exchange
> yesterday oct 3.
> The rep was barely understandable, he finally got around to
> to having me pull the power cable from uverse modem.
> This had the effect of also cutting off our phone,
> something I had not realized, that the uveerse bundle now
> has our phone line subject to problems/disconnects of the
> uverse modem.
>
> And of course, even though the uverse rep had our phone number
> which they dutifully take down every time we call,
> "so that we can call you back in case of a disconnect",
> he never did call back.
>
> That uverse rep also seemed to know nothing about the
> added 3 pieces of electronic gear that came with the uverse install,
> so I don't yet know what they are, why such a mess needed.
> When I crawl under my desk I can see a jumble of
> 1) aluminum?  ~1ft square 2in high box-- a large 'W' on one face.
> 2) a grey plastic Belkin box  ~8in square, 3in high-- another router?
> 3) a small vanilla box
> All 3 I think are connected to the uverse modem.
>
> there is an additional very thin green wire coming of somewhere
> in that 3-box mess, that is also connected to the uverse modem.
> ---------
> Is there any command sequence to restart/stop/start NetworkManager?
>

sudo service  NetworkManager {start/stop/restart}

look before you leap, chkconfig --list  to see original config.

hth...

>
>
> Jack
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