iptables fubared?

[jdow]

On 2012/10/07 13:33, Eddie G. O'Connor Jr. wrote:
> On 10/07/2012 04:27 PM, Joe Zeff wrote:
>> On 10/07/2012 01:17 PM, Eddie G. O'Connor Jr. wrote:
>>> On 10/07/2012 04:03 PM, Joe Zeff wrote:
>>>> On 10/07/2012 12:43 PM, jdow wrote:
>>>>> Eddie and Joe, there is nothing more frustrating than being in a
>>>>> critical
>>>>> hurry while a first string tech support guy rigidly follows the "is it
>>>>> plugged in" script.
>>>>
>>>> Yup!  That's why I always make sure that the member of the phone
>>>> firewall knows that I have ample experience on their side of the phone
>>>> and ask them to give me the same level of support they'd want if they
>>>> were calling in.  More often than not, all goes well after that.
>>> I agree with both of you, yes it seems that sometimes the helpdesk tech
>>> is just "going through the motions" and isn't really interested in
>>> helping you at all....they're just there for the pay check. Then you
>>> have those "gifted & talented" few......(The ones I like to call the
>>> "Scotty's" of IT. and if any of you have ever watched the original
>>> series of Star Trek you'd realize to whom I'm referring!)
>>
>> It's not so much a matter of only going through the motions, it's more that
>> most of the hell-desk droids and PFYs don't actually know anything about the
>> tech and all they're able to do is parrot the cheat-sheets. Now, you'd be
>> surprised what a good tech can do with cheat-sheets; I used to get people
>> telling me that it's plain that I must love Macs because I know so much about
>> them.  Imagine their surprise when I told them that I've never in my life so
>> much as touched one and was working strictly from a cheat-sheet.  Of course,
>> it helped that I understood what was going on and why we were doing things,
>> but I never mentioned that little bit of info to the callers.
>>
>> And, as far as Scotty goes, yes, I do remember the Original Star Trek, first
>> run.  I also know Bjo Trimble, the woman who was responsible for us getting
>> the third season.
>>
> Amen to THAT...and God Bless her for it!...(I used to run home from school to
> catch the episodes of it on Channel 5!.......(show's my TRUE age huh!?....)

Child, eh? Those were the years I was a lousy date at least one night a
week while I was in college and even after I'd graduated - with an advanced
degree.

{^.-}