Want to help a friend with a desktop problem

[jd1008]

On 08/07/2015 01:37 PM, Joe Zeff wrote:
> On 08/07/2015 12:24 PM, jd1008 wrote:
>>
>> Creating another account and login in with that account, it works.
>>
>
> Does the new account also use Mate?
Yes.
>
>> So, something changed, that has disabled the cntrl-alt-f keys.
>
> It sounds like something's remapped them, but I don't use Mate and 
> wouldn't know what special programs or settings it has.  If you have 
> more than one DE, try switching her first account to that and see what 
> happens.
Only mate DT is installed.
She does not want to use any other DT.