[fedora-websites] #131: https://fedoraproject.org/en/get-help should have ask.fedoraproject.org as an option

[fedora-websites]

#131: https://fedoraproject.org/en/get-help should have ask.fedoraproject.org as
an option
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  Reporter:  notting      |      Owner:  webmaster
      Type:  enhancement  |     Status:  reopened
  Priority:  major        |  Milestone:
 Component:  General      |    Version:
Resolution:               |   Keywords:
Blocked By:               |   Blocking:
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Comment (by mattdm):

 Replying to [comment:4 kevin]:
 > Well, I'm not sure that all less experenced users will pick it... I
 suspect many will click on that and get the wiki page about irc and decide
 it's too much hassle and go back and choose something else. ;)

 Specifically, I'm concerned that:

 * less experienced users will be ''particularly'' inclined to choose
 "chat"
 * They'll hit the IRC page and:
  * decide it's too much hassle and ''never come back''
  * gamely try to get into irc, and spend time on that instead of their
 problem
   * maybe succeed, and hopefully get good help (yay)
   * get really frustrated and not only never come back, complain to their
 friends.
   * succeed after much effort but not get help for whatever reason

 Even in the best case there, the barrier to help was higher than expected
 when looking at a friendly-seeming chat logo — exactly what we don't want
 for those less experienced users.

 (RFE: web-based entry to #fedora channel, with a web-based nick
 registration process.)






 > But I really have no data to support anything there, happy to see some.
 ;)

 I too have no data. :)

 What if we put "Chat support via IRC", to at least give people a warning
 before clicking?

-- 
Ticket URL: <https://fedorahosted.org/fedora-websites/ticket/131#comment:5>
fedora-websites <https://fedoraproject.org/wiki/Websites>
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