Trouble starting webex in F20

[Andrew Azores]

On 05/01/2014 04:27 PM, Chris Kottaridis wrote:
>
> On 05/01/2014 02:11 PM, Deepak Bhole wrote:
>> * Chris Kottaridis <chriskot at quietwind.net> [2014-05-01 13:25]:
>>> I have an F19 and an F20 host and when I try to start a webex on the
>>> F20 host it doesn't work right. It works fine on the F19 machine.
>>>
>>> The symptom is that when I start the webex in F20 it sends up a
>>> message about wanting to run an applet and I tell it yes it's OK to
>>> run the applet. That doesn't come up on the F19 host. On the F19 the
>>> icedtea icon pops up for a short time and then I get connected. I
>>> don't see the icedtea icon pop up in F20.
>>>
>>> I did notice that icedtea is at 1.5 in F20, but at 1.4 for F19 and
>>> there is some policy control added in 1.5. I set the policy to allow
>>> all applets to do everything for the time being in the
>>> .config/icedtea-web/security/java.policy file which the icedtea-web
>>> man page says is the default policy file.
>>>
>>> Any ideas on what the difference might be between F19 and F20 would
>>> be appreciated or pointer to a different group that could help.
>>>
>>> Sorry that I only have rather high level usage info, but so far
>>> other then this issue with starting a webex everything seems OK that
>>> I have tried so far.
>>>
>> Hi Chris,
>>
>> Is it possible for us to reproduce this? If so, what are the steps?
> You'd need a webex account.

Hmm, there's no way to reproduce it with the test meeting [0] ?

>
> After some more playing it seems the issue is when I try to share my 
> desktop it doesn't get shared in F20, but does in F19.

So the Webex applet is successfully starting with both, then?

>
> That is what's so weird is it works like a champ in F19. I assume 
> there is just something missing, maybe something I need to install or 
> some permission or configuration setting. I haven't found anything in 
> any log files yet to help point to what the problem might be.
>
> When I connect to webex to start a session if I click on Activities I 
> see a webex icon of a ball that is half green and half blue and the 
> name is "sun-applet-PluginMain" on the activites list. After I click 
> on share desktop I see a second icon like that which says Atasjni on 
> the F19, but still only have the one on F20. So, it seems some app is 
> having trouble getting started when I click to share desktop. So, far 
> I haven't found any complaint in any log file though.
>
> Thanks
> Chris Kottaridis

Do you have any log files at all to share? You can also try launching 
your browser from terminal (assuming this is starting through a browser 
at all), and capture the output with a redirect or tee there.

Also, just a note that IcedTea-Web 1.5 is available for Fedora 19 as 
well. Although if you appear to be having problems after the 1.5 update, 
I wouldn't recommend you update to it yet - not until we figure out 
what's going on here! With 1.5 on both Fedora 19 (native) and 20 (VM), 
Webex works fine, but I haven't tried this 'share desktop' functionality.

[0] http://www.webex.com/test-meeting.html

Thanks,

-- 
Andrew A