Hugo,
Isto ajuda?
Se quiser, bate bola com o próprio Nick. Achei o nome e email dele em outro
site como "Presidente do Atendimento ao Cliente"...
Se precisar de algo mais, é só gritar!
Abs,
--
db
From: "Nick G. From CHIhost.com" <nickg(a)CHIhost.com>
To: "David Barzilay" <dahud19(a)hotmail.com>
Subject: RE: OLD TICKET - URGENT SOLUTION!!!
Date: Thu, 29 Jun 2006 11:06:11 -0500
For what we charge we do not provide support for 3rd party scripts.
Im not really sure exactly what you want us to do, or why you are wanting
to
do it.
Why don't you just put moin.cgi in the wiki directory? If it has 755
permission it can run from any directory.
I show Terry wrote you and is waiting for your response:
Did you install this from Fantastico?
Is its phpWiki or TikiWiki?
-----Original Message-----
From: David Barzilay [mailto:dahud19@hotmail.com]
Sent: Wednesday, June 28, 2006 12:47 PM
To: support(a)CHIhost.com; sales(a)CHIhost.com; marketing(a)chihost.com;
nickg(a)CHIhost.com
Cc: hugo(a)devin.com.br
Subject: OLD TICKET - URGENT SOLUTION!!!
Dear Nicholas Gilbert and CHIhost staff,
It really surprises me the fact CHIhost is part of the BBB Online
Reliability Program because the support we are getting doesn't match such
reliability.
I am broadcasting this email to a few email addresses because I really
don't
know who else to talk to. We,
projetofedora.org staff, truly hope someone
is
able to solve the long-standing issue below before we have to report it to
www.bbb.org:
Support ticket #: AN-172641
Message sent by hugo(a)devin.com.br (cc'ed), one of our webmasters:
===
Looking at all cpanel's configuration, I didn't find anything regarding
the /wiki/ redirection to /cgi-bin/moin.cgi. Since ScriptAlias is not
allowed
in .htaccess, I'll need to use some mod_rewrite rules to hide the cgi-bin
urls as /cgi-bin.
It appears that in some server configuration there's a redirection that
when
one accesses /wiki/, it transparently redirects to /cgi-bin/moin.cgi. In
order to use the mod_rewrite rules, I'll need to cut this configuration
out,
so /wiki/ will be not functional (404 error - Pagina nao encontrada)
instead
of the MoinMoin wiki.
I'm with this problem for about one month... Please help us.
Thanks.
===
The message above was sent 3 times in about 40 days. Below is the last
answer from CHIhost support staff:
-----------------------------------------------
Terry N. has responded to your help desk request.
-----------------------------------------------
Hello,
Did you install this from Fantastico?
Is its phpWiki or TikiWiki?
Thank you,
Terry N.
===
Our webamster replied stating we are using MoinMoin and installed it via
shell, but the problem is already outlined in the original ticket. The main
issue doesn't relate to what is installed, but with the web server
configuration.
====
We got a VIP Hosting plan and expect a prompt solution.
Looking forward to receive your support according to your reputation.
Best regards,
--
David Barzilay
Marketing Manager
Projeto Fedora Brasil