[Fedora-mktg-brazil] FW: RE: OLD TICKET - URGENT SOLUTION!!!

[David Barzilay]

Hugo,

Isto ajuda?

Se quiser, bate bola com o próprio Nick. Achei o nome e email dele em outro 
site como "Presidente do Atendimento ao Cliente"...

Se precisar de algo mais, é só gritar!

Abs,
--
db


> From: "Nick G. From CHIhost.com" <nickg(a)CHIhost.com&gt;
> To: "David Barzilay" <dahud19(a)hotmail.com&gt;
> Subject: RE: OLD TICKET - URGENT SOLUTION!!!
> Date: Thu, 29 Jun 2006 11:06:11 -0500
>
> For what we charge we do not provide support for 3rd party scripts.
>
> Im not really sure exactly what you want us to do, or why you are wanting 
> to
> do it.
>
> Why don't you just put moin.cgi in the wiki directory?  If it has 755
> permission it can run from any directory.
>
> I show Terry wrote you and is waiting for your response:
> Did you install this from Fantastico?
> Is its phpWiki or TikiWiki?
>
> -----Original Message-----
> From: David Barzilay [mailto:[e-mail]]
> Sent: Wednesday, June 28, 2006 12:47 PM
> To: support(a)CHIhost.com; sales(a)CHIhost.com; marketing(a)chihost.com;
> nickg(a)CHIhost.com
> Cc: hugo(a)devin.com.br
> Subject: OLD TICKET - URGENT SOLUTION!!!
>
>
> Dear Nicholas Gilbert and CHIhost staff,
>
> It really surprises me the fact CHIhost is part of the BBB Online
> Reliability Program because the support we are getting doesn't match such
> reliability.
>
> I am broadcasting this email to a few email addresses because I really 
> don't
> know who else to talk to. We, projetofedora.org staff, truly hope someone 
> is
> able to solve the long-standing issue below before we have to report it to
> www.bbb.org:
>
> Support ticket #: AN-172641
>
> Message sent by hugo(a)devin.com.br (cc'ed), one of our webmasters:
>
> ===
> Looking at all cpanel's configuration, I didn't find anything regarding
> the /wiki/ redirection to /cgi-bin/moin.cgi. Since ScriptAlias is not
> allowed
> in .htaccess, I'll need to use some mod_rewrite rules to hide the cgi-bin
> urls as /cgi-bin.
>
> It appears that in some server configuration there's a redirection that 
> when
> one accesses /wiki/, it transparently redirects to /cgi-bin/moin.cgi. In
> order to use the mod_rewrite rules, I'll need to cut this configuration 
> out,
> so /wiki/ will be not functional (404 error - Pagina nao encontrada) 
> instead
> of the MoinMoin wiki.
>
> I'm with this problem for about one month... Please help us.
>
> Thanks.
> ===
>
> The message above was sent 3 times in about 40 days. Below is the last
> answer from CHIhost support staff:
>
> -----------------------------------------------
> Terry N. has responded to your help desk request.
> -----------------------------------------------
> Hello,
>
> Did you install this from Fantastico?
>
> Is its phpWiki or TikiWiki?
>
> Thank you,
> Terry N.
> ===
>
> Our webamster replied stating we are using MoinMoin and installed it via
> shell, but the problem is already outlined in the original ticket. The main
> issue doesn't relate to what is installed, but with the web server
> configuration.
>
> ====
>
> We got a VIP Hosting plan and expect a prompt solution.
>
> Looking forward to receive your support according to your reputation.
>
> Best regards,
> --
> David Barzilay
> Marketing Manager
> Projeto Fedora Brasil
>
>
>
>