[Fedora-infrastructure-list] when to use OTRS (Was: Re: FESCo, hello? - [was: Re: Buildsys status pages down])

[Mike McGrath]

On 8/22/06, Michael Schwendt <bugs.michael at gmx.net> wrote:
> On Fri, 28 Jul 2006 16:42:28 -0400, Elliot Lee wrote:
>
> > To help clarify things, yesterday I disabled new bug reports in
> > bugzilla's "Fedora Infrastructure" product.
> >
> > Most of the infrastructure issues lend themselves better to the
> > "report via e-mail and have an open issue for each person" model that
> > OTRS facilitates.
>
> Is it still the case that the reporters don't get any feedback nor status
> updates when tickets are closed?
>
Its a process/training issue.  I've been meaning to set up an
automated response on close but haven't gotten around to it, rordway.
Would you be interested in this?

            -Mike