[Fedora-infrastructure-list] when to use OTRS (Was: Re: FESCo, hello? - [was: Re: Buildsys status pages down])

[Nils Breunese]

Mike McGrath wrote:

> On 8/22/06, Michael Schwendt <bugs.michael at gmx.net> wrote:
>> On Fri, 28 Jul 2006 16:42:28 -0400, Elliot Lee wrote:
>>
>> > To help clarify things, yesterday I disabled new bug reports in
>> > bugzilla's "Fedora Infrastructure" product.
>> >
>> > Most of the infrastructure issues lend themselves better to the
>> > "report via e-mail and have an open issue for each person" model  
>> that
>> > OTRS facilitates.
>>
>> Is it still the case that the reporters don't get any feedback nor  
>> status
>> updates when tickets are closed?
>>
> Its a process/training issue.  I've been meaning to set up an
> automated response on close but haven't gotten around to it, rordway.
> Would you be interested in this?

Check out http://doc.otrs.org/2.0/en/html/x991.html

Nils Breunese.
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