[irc-support-sig] #62: public scolding about minor FAQ compliance should be re-thought

[irc-support-sig]

#62: public scolding about minor FAQ compliance should be re-thought
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  Reporter:  duffy     |       Owner:           
      Type:  feedback  |      Status:  new      
  Priority:  major     |   Milestone:  Fedora 14
   Version:            |    Severity:  Neutral  
Resolution:            |    Keywords:           
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Comment (by duffy):

 Yes, my reaction was absolutely influenced by the fact I was getting
 pinged repeatedly and I could not quit IRC because I was working in one of
 the channels, setting /away did not help. Getting pinged in #fedora to top
 that off was heaping onto an already-stressful situation.

 Passive-aggressively threatening to quit being an op refusing to discuss
 the policy is also not a productive way to field the issue you referenced
 above, and would have been better served with a calm reference to this
 ticket system in PRIVMSG.

 I don't understand how refusing to help someone until they do what you
 tell them to do (seen that) or repeating the same message multiple times
 (seen that) or honestly just a one-line reference to the faq helps with
 the goal of keeping the 'precious channel buffer' as pristine as the rules
 seem to intend it to be.

-- 
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/62#comment:2>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net