[irc-support-sig] #62: public scolding about minor FAQ compliance should be re-thought

[irc-support-sig]

#62: public scolding about minor FAQ compliance should be re-thought
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  Reporter:  duffy     |       Owner:           
      Type:  feedback  |      Status:  new      
  Priority:  major     |   Milestone:  Fedora 14
   Version:            |    Severity:  Neutral  
Resolution:            |    Keywords:           
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Comment (by duffy):

 BTW Here are Freenode's recommendations on handling issues in the channel:
 http://blog.freenode.net/2007/05/silence-is-golden-handling-trolls-and-
 spammers/

 Their first recommendation is:

 "Take conversations to a private forum, channel or a private query
 message. This is true even if you’re trying to get the attention of
 someone who might be able to kick/ban the troll/spammer. Your lack of
 reaction on the channel is quite boring to the troll or spammer and will
 only make them lose interest more quickly."

 Please consider Freenode's advice.

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Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/62#comment:3>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net