[irc-support-sig] #62: public scolding about minor FAQ compliance should be re-thought

[irc-support-sig]

#62: public scolding about minor FAQ compliance should be re-thought
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  Reporter:  duffy     |       Owner:           
      Type:  feedback  |      Status:  new      
  Priority:  major     |   Milestone:  Fedora 14
   Version:            |    Severity:  Neutral  
Resolution:            |    Keywords:           
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Comment (by dcr226):

 ''Yes, my reaction was absolutely influenced by the fact I was getting
 pinged repeatedly and I could not quit IRC because I was working in one of
 the channels, setting /away did not help. Getting pinged in #fedora to top
 that off was heaping onto an already-stressful situation. ''

 Sorry to hear that, I hope things calmed down a bit for you

 ''Passive-aggressively threatening to quit being an op refusing to discuss
 the policy is also not a productive way to field the issue you referenced
 above, and would have been better served with a calm reference to this
 ticket system in PRIVMSG. ''

 I don't think you offered or tried to discuss the policy, moreover you
 aggressively stated that you were not going to abide by it, and that you
 should be kicked if he didn't like it. fwiw, I think many ops would have
 done so (in accordance with the channel guidelines)(although thats
 entirely beside the point) because it was an unnecessary response to a
 polite request. Instead, Ben decided not to engage you, more power to him
 for moving the situation forward.

 ''I don't understand how refusing to help someone until they do what you
 tell them to do (seen that) or repeating the same message multiple times
 (seen that) or honestly just a one-line reference to the faq helps with
 the goal of keeping the 'precious channel buffer' as pristine as the rules
 seem to intend it to be.''

 Have I missed something, or does that paragraph belong in another ticket
 already discussed. I think this ticket is aimed at a specific nick-
 changing incident? could be wrong though:-)

 ''Their first recommendation is:

 "Take conversations to a private forum, channel or a private query
 message. This is true even if you’re trying to get the attention of
 someone who might be able to kick/ban the troll/spammer. Your lack of
 reaction on the channel is quite boring to the troll or spammer and will
 only make them lose interest more quickly."

 Please consider Freenode's advice. ''

 Sooo, if I read this correctly, when he politely asked you to read the
 channel FAQ, and you abruptly refused...this refusal and defiance should
 have been done in a /pm from yourself to Ben?

 Again - I may well be miss-interpreting the situation...its just how I see
 it

-- 
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/62#comment:4>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net