OT: Request for Help Desk / Ticket System software.

Tim ignored_mailbox at yahoo.com.au
Wed Nov 14 05:55:45 UTC 2007

On Tue, 2007-11-13 at 16:08 -0600, Chris wrote:
> You are correct - However, when creating a ticket (as an agent) for a
> user, it seems to require the users email address. That works in some
> cases but for users that do not have email addresses - its a no go.
> Simple because the MySQL database uses the email address as a key.
> I have not figured a way around that. 

Instruct users without an e-mail address to use a predefined one?  Or do
some scripting that does it for them.

e.g. none at example.com

(This box runs FC5, my others run FC4 & FC6, in case that's
 important to the thread.)

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